Services Brand Manager

MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.As Services Brand Manager you will be responsible for planning, executing and evaluating marketing plans for different human services. You will work on multiple areas of human services including employment, health and training, supporting business areas and becoming subject matter experts. Working closely with the operational teams, you will need to create strategies for customer attraction and engagement and create meaningful narratives that connect with both our customers and employees. You will do a mixture of in house production and managing agencies, so the ability to conceptualise, write and design will be key to success.Develop and execute brand strategies for different services of the businessObserve and work within brand guidelines whilst developing the brandWrite and design collateralManage agency production of campaign / brand itemsManage internal communications for service linesProvide support to other members of the team working on other service areasPlan and execute digital marketing campaignsReview and evaluate brand activity and performance of campaignsCo-ordinate brand activity with national and regional operations plansMonitor touchpoints of the customer journey to improve customer experienceComply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety proceduresAct as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.Personal Attributes Independent and motivatedCritical thinker who enjoys solving problemsCreativeOutstanding interpersonal skillsDetail orientatedMulti-Tasker Key Skills Collaborative approach to workAdobe Creative Cloud – InDesign, Illustrator, PhotoshopDigital Marketing experience – Marketo, Experience Cloud, Click or otherCopywriting skillsSocial Media planning, execution and measurement.Required Experience5+ years’ experience in brand or product managementExperience with digital analytics, SEOExperience with digital editing (HTML, CMS editing, EDM)Managing budgets and reviewing performance of brand activitiesWriting / designing of branded documents including brochure ware, websites. Qualifications  Bachelor’s Degree or Higher in Marketing or similar field essentialAt MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued. MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.