• Company:
    The Weir Group PLC
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Customer Service

Weir has been in business since 1871 and our sustainability and success has been built on attracting, retaining, and developing exceptional people. As a global company, employing around 15,000 people in over 70 countries, we reflect the diversity of our customers in the diversity of our people and ensure everyone is given the opportunity to flourish regardless of their gender, race, beliefs or background. Weir is an inclusive and innovative organisation where you can be your authentic self. We continually develop our talent and diversity of thought to keep our business relevant, innovative and successful for the future. Enabling our people to unleash their full potential is central to ‘We are Weir’, our vision, mission, and strategic priorities. We aim to be the most admired engineering business in our markets and we”ll achieve that ambition by being the employer of choice in our markets. We offer a wide range of career opportunities across a variety of technical and business roles in engineering, manufacturing and service locations worldwide. To lead the Product Sales for the South West region of Western Australia, to achieve Weir Minerals Australia and Division customer, financial and employee objectives.  To contribute and participate as an active member of the Sales management team.Objectives:Lead the Product Sales Team – South West (approx. 5 direct reports)Manage and drive sales team performanceEnsuring the safety of employees within WMAAchievement of Sales team KPI’s (financial and non-financial)Lead the use of the CRM and other sales tools as specified. Increasing overall customer satisfaction with Weir Minerals AustraliaFostering the development of new, creative products and servicesDeveloping a motivated sales team that achieves superior resultsImproving the efficiency of the Sales departmentCompliance with OHS & E (Regulatory and policy)Communicating and facilitating market changes within the Company.Identifying and acting upon opportunities which support the business growth strategy.KAM of critical business partners and customers  Measurements:Environment, Safety and Health: LTI < 0Quality: <2% Production Order non-conformances, <2% specification errorsFinancial: Input ≥ budget, Output ≥ budget, Gross Margin ratio ≥ budget, EBITA ≥ budget, Increase market shareFull responsibility for product sales including (Pumps, Cyclones, Valves, Mill Liners, Linatex (rubber, lining, hose) to the value of >30mioBrownfields budget of 2mShare responsibility of pump service of 23.8mPeople: Employee satisfaction > 70%, Overall training > 3 days per employee, Employee attrition < 5%Lean Manufacturing/5S, Office 5S > 80%Customer satisfaction (NPS) : ≥8Education and/or Experience:Previous technical sales experience, ideally with a range of products, with proven ability to demonstrate identification of opportunities, formulation of strategies and achievement of results. Tertiary qualifications in mechanical, chemical or process engineering. Language Skills:Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills:Intermediate to advanced Microsoft Office Suite and SAP.  Physical Demands:Car driving: For up to 7 hours per dayTravelling: On aircrafts, boats and to remote areas Work Environment: Moderate office environment with regular exposure to loud mine sites. Appropriate PPE should be worn in site and workshop environments.Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; knows the competition; is aware of how strategies and tactics work in the marketplace. Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others” attention.