As Account Manager at Acoustic, you’ll become an integral part of our mission to create the future of customer experiences. Acoustic is bringing cutting-edge technology to marketers, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. In this role, you’ll be equipped with some of the best customer relationship management tools available on the market to identify customer insights that will help you drive value and a high renewal rate. Further, you will work closely with cross functional teams as you create successful customer expansion plans to grow revenue in existing accounts. This is a unique opportunity to help our clients realize their business objectives with a cutting-edge, open platform that will help marketing teams gain deeper insights into their data. You’ll help marketing teams unlock their full potential.
+ Covering the ASEAN markets
+ Responsible for some of the biggest accounts of Acoustic in the APJ region
+ Develop, implement and launch initiatives to optimize and automate customer engagement
+ Cooperate with a team of Customer Success professionals
+ Developing account strategies in accordance with overall Acoustic GTM motions and customer business objectives
+ Building and sustaining relationships with stakeholders and decision makers, including C-level executives in assigned accounts with the goal of becoming a trusted advisor throughout all lines of business
+ Identifying new opportunities within assigned Acoustic customers – both within existing solutions as well as within the broader portfolio
+ Working with clients to build a mutually agreed upon ‘Success Plan’ with performance objectives and KPIs
+ Conducting regular business reviews to understand current adoption level, business relationships, general issues, and leverage them to better position Acoustic’s portfolio for cross-sell and upsell
+ Facilitating the involvement of the broader Acoustic family including Support, Offering Management, Product Development, Services, Provisioning, Marketing, and Solution Engineering to ensure client success and meet account performance objectives / customers’ expectation
+ Working with clients to create a referenceable account base, build advocacy, including public promotion and external media engagement, and co-ordinate with Marketing to generate relevant Press Releases, Webinars and Case Studies
+ Driving attendance to Acoustic events, PR activities and build positive client PR for Acoustic. Encourage participation in global and regional user events; leverages online and in-person customer events to share leading best practices
+ Holding regular and effective communication with the client (QBRs, email, weekly scheduled calls, social media, etc.)
+ Proven success in quantifying business benefits and delivering client presentations that further demonstrate value and return on investment.
+ Demonstrated ability to work cross functionally, in alignment with company values, to achieve sales targets.
+ This role carries a sales quota.
+ 5+ years of experience in Customer Success, in Account Management or as Account Executive, responsible for growth and expansion as well as customer satisfaction and renewals for a SaaS company.
+ Proven success developing relationships with Enterprise and Mid-Market customers through both direct and indirect channels.
+ Proven success in consistently achieving targets.
+ Experience enabling and supporting channel partners to gain high level of satisfaction with Acoustic products and services.
+ BS/BA degree in related field required.
+ During the pandemic, this role will not travel. At some point, there will be up to 25% travel.
+ Experience with Marketing Technology (MarTech).
+ Masters degree in related field preferred.
+ Any language skills from the ASEAN region are a benefit (Mandarin, Korean, Thai, Indonesian, …)
Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.
Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided on the basis of qualifications, merit, and business need.
Job ID: 2022-2569
External Company Name: Acoustic, L.P.
External Company URL: TestUserAdmin
Street: Hub Customs House