Marsh is seeking candidates for the following position based in our Sydney or Melbourne office:
Administrative Coordinator
What can you expect?
In this role you will support colleagues and clients in all aspects of administration and technical support including making travel arrangements, calendar management, expense tracking, document preparation and correspondence, invoicing, purchasing, and business administration.
Working under the umbrella of Operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics.
Job Profile Summary
Undertakes general administrative duties as required. Has skills in areas such as accounting, business administration, change management, data entry and analysis, financial processing, process improvements, purchasing, quality assurance and control. Acts as a point of contact for client facing colleagues, providing administrative support, and managing their queries.
Compiles administrative information by researching sources, collecting, and interpreting data, entering data, formatting, and designing new formats for department use, and maintaining database information. Improves administrative job knowledge by attending training; establishing personal networks; benchmarking state-of-the-art practices.
Maintains continuity of administrative work Operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
Manages calendar, schedules meeting, resolves scheduling conflicts, organizes department social functions, and arranges travel for the department to optimize work performance. Where necessary provides training and assistance to other staff to ensure deadlines are met.
Works across multiple departments, with flexibility and strong prioritisation skills, maintaining relationships and knowledge in regards to all service streams.
Maintains information by developing filing systems and procedures, and updates and purges files. Ensures all documents produced adhere to established standards and to ensure quality control of final product.
What is in it for you?
- Leading training and development program
- Build and develop your administrative skills
- Professional environment where your career path really matters and is supported in our global organisation with on-going career development opportunities
- Great team environment with energetic and supportive colleagues
- Genuine work life balance
In this role you will be responsible for:
- Consistently use the required IT Applications to maintain compliance, accuracy, and workload, contributing to resource allocation and process improvement.
- Ensure timely and accurate production/processing of client transactions.
- Management of invoicing, debt recovery, and project financial accuracy.
- Review and formatting client contracts and reports.
- Support the achievement of high levels of client satisfaction through effective administrative support to Consultants and Practice Leaders.
- Ensure that accurate up to date records on all clients and projects are maintained at all times.
- Adhere strictly to the Company's Quality practices and other systems and procedures.
- Comply fully with the Company's Errors and Omissions avoidance policy.
- Other duties as may be required from time to time.
Skills and Competencies desired for this role:
- Collaboration – Acts as a connector between Consulting and Operations, bring colleagues together to bring the best of the enterprise to client solutions.
- Initiative – Seeks out and acts on opportunities and calculated risks. Demonstrates a willingness to take on increased responsibilities and displays the ability to act independently with minimal yet appropriate reference back to manager/supervisor.
- Productivity & Efficiency – The efficient and timely completion of routine and assigned tasks to support internal and external client demands and the implementation of major projects.
- Technology - Understands and effectively applies the Company’s specialized technology resources to meet objectives and satisfy client needs.
- Communication - Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate. Displays sound listening and comprehensive skills.
- Innovation - Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. Maintains an openness to experiment with alternative approaches.
We would like you to have:
- Experience in office administration.
- High School Certificate or equivalent.
- Minimum 2 years’ experience in a similar administrative/operational role, preferably in an insurance related field.
About Marsh:
Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy, and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.
At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.
Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.