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Customer Care Representative

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    Jobs › Sydney Jobs › Customer Care Representative Jobs in Sydney

Customer Care Representative















Location:

Sydney, AU



















Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.



The Role :







The Customer Care Representative is responsible for Sales Order Processing , sales support, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organization’s polices and local regulations.







What you will do:









+ Process in a timely manner, customers’ orders for Printers, spare parts and consumables and service contracts into the SAP ERP system and provide order acknowledgements that include but not limited to items, quantities confirmation, delivery dates of each PO within one working day upon receipt of order.



+ Responsible for expediting orders, coordinating same day deliveries and providing shipment tracking information and following up 3rd party logistics providers, couriers and customers regarding late deliveries, providing clear communication and resolutions for customers as required.



+ Serve as the point of contact for customer enquiries, feedback and claims including providing supporting documents as requested and following up all matters in a timely manner leading to positive customer experience.



+ Providing support to field sales engineers including entering quotations and converting quotations to orders.



+ Outbound calls to follow up customers who are due to renew or do not have service agreements or are not purchasing consumables and offer them our goods and services.



+ Prepare quotations for customers as required.



+ Collaborate with cross functional teams to meet and/or resolve customer requirements



+ Acquire and maintain sufficient company product and service knowledge to satisfy customer needs.



+ Perform all of the above in accordance with our Quality Assurance and safety management systems.



+ Participate in continuous improvement projects and other duties as assigned.



+ Back up of some additional tasks such as issuance of PO and reorder point reviews etc from time to time.









What you need to have:





+ Strong interpersonal and customer relationship management skills



+ Knowledge and work experience within fast moving consumer goods and packaging industry



+ Excellent verbal and written communication skills that result in a clear presentation and understanding of details and facts



+ Team player that easily adapts to change, overcomes challenges, and uses creative means to solve problems



+ Capable of handling multiple tasks and assignments simultaneously while staying focused and responsive to commitments and assignments



+ Demonstrate a high level of attention to detail, accuracy and a commitment to quality and total customer satisfaction



+ At least 3 years of customer service, supply chain management e x p erience in an i ndu strial e n v iro n m ent with c o m p lex B2B i n t e ra c ti o n s. G oo d k no wled g e o f SAP and Salesforce.com highly desirable.









You’ll only be the right candidate if you are aligned to our values and culture:





+ Collaborative entrepreneurial spirit



+ Winning through customers



+ High ethical standards, openness and trust



+ Expectations for results



+ Respect and value people









If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you!



Work Arrangement : Onsite



All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.



Job Function : Customer Service












Great News! We've discovered an exciting live job opportunity for a position in Sydney. This job is currently open for hiring/recruiting by , exclusively for you at Australian Jobs. Feel free to download the job details 📥 here.

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jobs are available in Australia according to Australian Jobs Data dated 2024-05-01.

The average salary range for Customer Care Representative in Sydney varies, but the standard pay scale is rated A in Sydney. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

To apply for a job at Markem-Imaje, visit their official website or career page and follow their application process. You can also find job listings for on Australian Jobs and apply through our platform.

Key qualifications for Customer Care Representative typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

The work culture at Markem-Imaje must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

You can set up job alerts for Customer Care Representative in Sydney by creating a on Australian Jobs. Our AI system will automatically notify you when new job listings matching your criteria become available.

Benefits for Customer Care Representative positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on Australian Jobs.

To improve your chances of getting hired for Customer Care Representative, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Tool. Additionally, it is worth noting that Australian Jobs has an in-built AI Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.