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Guest Service Agent

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    Jobs › Melbourne Jobs › Guest Service Agent Jobs in Melbourne

**This position is open to Australian residents only or applicants who have the legal right to work in Australia.**

**About Hilton Melbourne Little Queen Street**

Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.

**About the role**

As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:

+ Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
+ Complete the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Proactively find ways to delight and excite our guests to ensure their stay in memorable
+ Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
+ Maximize sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including answering telephone calls and responding to emails.

**What are we looking for?**

+ Have a friendly, bubbly and positive demeanour
+ Work calmly and efficiently under pressure with a keen eye for detail
+ Have excellent personal presentation and communication skills.
+ Exude a passion for delivering exceptional levels of customer service
+ Adapt to learning new computer systems with ease
+ It would be advantageous if you have:

- Proven ability in problem resolution
- Previous experience in Front Office/Concierge within a hotel
- Valid Australian Drivers License

**What will it be like to work for Hilton?**

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute. In 2023, Hilton ranked #2 across all industries and #1 worldwide! You can also look forward to receiving:

+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ Competitive wages
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Service Agent_

**Location:** _null_

**Requisition ID:** _HOT0AJNC_

**EOE/AA/Disabled/Veterans**

Great News! We've discovered an exciting live job opportunity for a position in Melbourne. This job is currently open for hiring/recruiting by , exclusively for you at Australian Jobs. Feel free to download the job details 📥 here.

Yes, we found live job(s) for in according to Australian Jobs.

jobs are available in Australia according to Australian Jobs Data dated 2024-04-27.

The average salary range for Guest Service Agent in Melbourne varies, but the standard pay scale is rated A in Melbourne. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

To apply for a job at Hilton, visit their official website or career page and follow their application process. You can also find job listings for on Australian Jobs and apply through our platform.

Key qualifications for Guest Service Agent typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

The work culture at Hilton must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

You can set up job alerts for Guest Service Agent in Melbourne by creating a on Australian Jobs. Our AI system will automatically notify you when new job listings matching your criteria become available.

Benefits for Guest Service Agent positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on Australian Jobs.

To improve your chances of getting hired for Guest Service Agent, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Tool. Additionally, it is worth noting that Australian Jobs has an in-built AI Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.