Operations Engineer

  • Company:
    Telstra
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    8 hours ago
  • Category:
    Engineering

We believe it is people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience, and delivering the best tech on the best network. Because our purpose is to build a connected future so everyone can thrive. And, for you, that means incredible opportunities to be challenged, to innovate, and grow your career. We fully embrace flexibility and choice at Telstra and it’s as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you! Our Networks & IT team Our IT&T professionals are responsible for building and supporting world-class IT systems, networks and facilities. The kind that can provide the best possible service to all our customers, from large-scale enterprise to mass-market consumers. The scope and complexity this involves means you can expect unparalleled opportunities to develop your career. This role requires the successful candidate to be vaccinated against Covid-19, to ensure the safety and wellbeing of our people and customers. However, please speak to us if you have any questions about this based on your individual circumstances. The Role As an Ops Engineer, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate, or repair. You collaborate with stakeholders to ensure our networks and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal network availability. This role is in the Broadcast Delivery team and takes a lead in the operation and maintenance of Telstra’s Digital Video and Digital Production networks and is accountable for performing incident management whilst ensuring the best possible experience for our customers. You will be part of a dynamic team which plays the dual role of a control centre function for broadcast service providers working on detection and resolution of network incidents, as well as performing a business improvement function. Key Responsibilities In this role you will spend most of your time working as member of a 24×7 rotating roster shift and contributing, leading and driving business improvement initiatives. As part of building and maintaining your knowledge of the business, you will be required to integrate with a 24×7 shift roster. Requires Physical attendance on our office at Clayton. Drive service restoration outcomes, through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements. Be responsive and intuitive to business prioritise and needs, through maintaining focus on monitoring indicators and active engagement with technology teams and stakeholders. Provide support for Major Incident Management with driving outcomes to high priority customer impacting and Network at Risk incidents. Identify, document, and communicate risks/issues to create visibility with technology teams and Technical Product Owners (TPO). Support our improvement journey, through the development of new ideas and ways of working, including automation initiatives, process improvement, development, and documentation. Contribute to business improvement plans, which will drive operational and business performance to new heights. Act as an escalation point for high priority incidents. Establish and maintain effective working relationships with peer groups, other areas of Telstra and suppliers to enable achievement of business objectives. Assist with service level reporting analysis and provide input into post incident investigations as required. Essential Experience The role is based in Clayton (suburb of Melbourne) Demonstrated incident management and operations experience with a good understanding of technologies with those associated as part of broadcast networks being advantageous Ability to analyse and interpret operational performance and identify trends and opportunities Stakeholder management and exceptional customer service skills Ability to work in a diverse team environment with a “team player” attitude Able to learn and develop a technical understanding of our networks, infrastructure, and key processes This is a 24/7/365 rotating roster position which can include working weekends and public holidays Experience with networking monitoring tools (including analytical tools such as splunk) Code development related skills and experience in building process automation. Experience in providing technical support specifically, involved in the detection of network infrastructure incidents, investigation, and rectification of complex faults ITIL certification or similar, or experience within an operations environment Technical Certificate or Diploma or equivalent experience Six Sigma or similar improvement certification or demonstrative experience