**Requisition ID:** 197447
**Work Area:** Sales
**Expected Travel:** 0 – 30%
**Career Status:** Professional
**Employment Type:** Regular Full Time
SAP Concur is the world’s leading provider of on-demand employee spend management services. SAP Concur helps organizations control costs by uniting online travel booking, automating expense claims, and streamlining invoice processing. SAP Concur has a suite of award-winning on-demand services allowing companies to get up and running quickly so they can focus on what’s most important. By automating and optimizing business processes, SAP Concur delivers actionable business intelligence and rapid ROI, helping companies increase efficiency, control employee spend and drive down operational costs. SAP Concur’s Travel, Expense and Invoice solutions are trusted by thousands of companies and reach millions of employees worldwide.
The Account Manager is responsible for the on-going success and partnership of named, strategic customers within the assigned public sector territory. This position serves as partner to and advocate for customers, ensuring the highest levels of on-going retention, satisfaction, opportunity development and qualified references. Key to success in this position is the development and maintenance of strong relationships, built on a strong understanding of a consultative approach. This position is structured as a face-to-face delivery model.
+ Identify and execute business strategies that contribute to the success of the position’s key metrics – retention, renewals, utilization/adoption, opportunities for expansion, and references
+ Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels
+ Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions
+ Ensure the best interests of both our clients and SAP Concur
**Required Job Specific Knowledge & Skills:**
+ University degree or equivalent, relevant work experience
+ Understanding of the Australian Federal Government public service workings, including the various agency clusters, buying groups and decision-making criteria
+ Experience in client portfolio management exhibiting frequent interaction with internal/external clients and partners; ability to manage multiple stakeholders from C-level to administrative
+ Exposure to and experience with SaaS or cloud-type businesses
+ Ability to analyze a situation/data, define key objectives, recommend strategies and action plans
+ Solid understanding of business and financial systems; organizational decision-making
+ Strong written, verbal communication and negotiation skills
+ Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues
+ Ability to collaborate with internal teams
+ Planning and project management capabilities, including understanding and usage of CRM
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now _._
**SAP’S DIVERSITY COMMITMENT**
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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