Senior Customer Service Officer

  • Company:
    Queensland Government
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

Health Support Queensland – Why work for us?
At Health Support Queensland (HSQ), you will be part of an organisation who helps care for Queenslanders.
We know it is important for people to work in an organisation that provides more than just a job. In joining HSQ, you will embark on a journey to help us realise our vision of being ‘Australia’s best healthcare support partner’.
Once you join us, we will expect you to exemplify the HSQ fundamental principles; ICARE:
Integrity; Customers and patients first; Accountability; Respect; Engagement
Payroll Portfolio
Payroll Portfolio provides solutions and services that enable accurate and timely pay outcomes and support for those who support the patient. We support the largest integrated workforce management and payroll solution in the Queensland public sector.
Our commitment to our customers is to:

provide a statewide processing service to Hospital and Health Services and the Department of Health

deliver and enhance workforce management and payroll solutions

provide services that are accountable and financially responsible

continually review and improve services to meet customer needs.

 What is on offer:

Up to 12.75% employer superannuation contribution

Annual leave loading 17.5%

Salary packaging

Work/life balance, variety and flexibility

Employee Assistance Program

About the role:
The primary purpose of the role is to contribute to the delivery of customer focussed support for Payroll Portfolio systems to clients of Queensland Health through leadership and management of payroll systems and related administrative processes.
What we are looking for:

Leadership skills and the ability to apply them in managing the daily operations of a team to provide a customer-focussed service in a large, complex and diverse environment.

Proven ability to build and maintain relationships at multiple levels in a large organisation.

Proven ability to lead, coach and mentor a team with experience in providing regular performance and developmental feedback.

Commitment to continuous quality improvement and the ability to apply quality improvement strategies and principles in a team environment.

Knowledge or ability to rapidly acquire knowledge of and to provide accurate advice in relation to Payroll Portfolio systems in accordance with relevant policies and procedures.

Effective problem solving skills with the ability to identify opportunities for continuous improvement in a highly focused customer service environment.

How to apply:

Your current CV or resume, including the names and contact details of two referees. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor. 

A covering letter (maximum of one page) informing the panel of your reasons for applying for this position. Please detail why you consider your skills, experience and personal qualities make you the best person for the role. (This should not be the same as outlined in your resume).