Service Advisor


  • Company:
    James Frizelle's
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    53 mins ago
  • Category:
    General Labour

Gold CoastCustomer centric role with good blend of administrationAnyone with a love of customer service encouraged to applyGenuine career development opportunities for highly skilled and motivated peopleFrizelle Sunshine Automotive Group have held a local presence for well over 30 years, growing in size from a mere 10 employees to today, with over 800. We strive to be considered an employer of choice and over the years we have embraced change by driving innovation and steering growth opportunities across the Group.Our growth plans for 2018 and beyond include the full opening of Arundel Commercial Centre, a number of multi-million dollar redevelopments and the introduction of new, leading automotive brands to our already impressive portfolio.To assist with the continuous growth, Frizelle Sunshine is now seeking expressions of interest for Service Advisors. The successful candidate will be at the frontline of our service departments providing optimal customer service. This position possesses fantastic learning and career development opportunities for an individual who is results driven.What we are looking for: Previous experience in a customer facing roleTo ensure every customer walks away beyond happy, regardless of how challenging this may appearCompetent with Microsoft Office and other software systemsDedication to the role and commitment to the companyAbility to work in a team environmentNegotiation and influencing skillsWhat the role entails: Ensuring an exceptional customer experience is had by all of our customersProviding customers with up to date information in regards to their service booking and worksAs a team, ensuring CSI results exceed benchmarkSale of service, parts and accessoriesPreparation of required documentation to process service bookingPositively resolving any customer complaints or concernsAssisting with reporting as requiredBenefits of working with our Group:A supportive and flexible managerCommitment to ongoing development and mentoringFormal and informal trainingA dedicated and fun working environmentPaid leave loading for all employeesCorporate Superannuation & Insurance FundDiscounted Bupa Private Health InsuranceDiscounted St George Bank productsIn-house Legal ConsultationsAllianz Motor Vehicle Insurance DiscountsSocial ClubJob stability and securityApply now!This position would be suited to a candidate who is keen to join a progressive company, a high achiever, with fantastic customer service experience, and a great work ethic.All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.