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Technical Support Analyst

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    Jobs › Sydney Jobs › Technical Support Analyst Jobs in Sydney

About Our Client

An education leader across NSW, educating one in five NSW students and employ more than 20,000 teaching and support staff.

Job Description

Key responsibilities
* Act as primary point of contact for our stakeholders (including teachers and parents), performing Level 1 and Level 2 support as well as providing other assistance as required, adhering to response and resolution targets, escalating to subject matter experts as required, and providing an exceptional level of service.
* Proactively engage and inform our stakeholders of improvements, changes, or impacts on the way they work with our systems.
* Develop and nurture strong relationships with key contacts across all stakeholder groups to ensure that our processes, knowledge base, training and services are delivering value and continuously improve.
* Assist in developing and perform the delivery of training and onboarding processes as needed.
* Perform and coordinate user acceptance testing as part of ongoing projects.
* Other duties as required.

The Successful Applicant

Essential Requirements
* 2 or more years combined previous experience in a customer service environment that includes performing Level 1 and Level 2 technical support.
* Demonstrated experience in relationship management, or stakeholder engagement.
* Working knowledge of business operations, information flows and the way technology supports day-to-day critical operations
* National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
* Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

Desirable
* Experience using Jira Service Management and related Atlassian tools
* Exposure to an ITIL framework and its role in providing excellent service
* Experience working with Microsoft modern workplace products, namely M365, Teams and/or Intune


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jobs are available in Australia according to Australian Jobs Data dated 2024-05-03.

The average salary range for Technical Support Analyst in Sydney varies, but the standard pay scale is rated A in Sydney. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

To apply for a job at Michael Page, visit their official website or career page and follow their application process. You can also find job listings for on Australian Jobs and apply through our platform.

Key qualifications for Technical Support Analyst typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

The work culture at Michael Page must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

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Benefits for Technical Support Analyst positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on Australian Jobs.

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