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Technical Support Engineer

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    Jobs › Sydney Jobs › Technical Support Engineer Jobs in Sydney

The team:

The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia).

What your day will look like:

Technical support:

  • Use software tools to diagnose and solve complex issues and service outages
  • Conceptualize and articulate ideas clearly and concisely
  • Resolve problems in compliance with established processes
  • Ensure timely escalation of critical customer related issues through proper channels
  • Ensure timely resolution of customer issues
  • Collaborate with other Technical Support specialists and R&D engineers
  • Develop and maintain a strong relationship with new and existing customers
  • Develop and maintain an extensive working knowledge of Genetec's solutions
  • Contribute to the evolution of our software and Support processes
  • Participate in the elaboration of technical documentation and knowledge base article
  • Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool

Field Support:

  • Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
  • Provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers
  • Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
  • Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

About you:

  • Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
  • 3-5 years working experience in a related role
  • Strong analytical and troubleshooting skills in both hardware and software
  • Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
  • Experience in customer service, technical support, and project management
  • Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
  • Strong team player while possessing the autonomy to manage his own workload
  • Experience in physical Security environment
  • CCNA qualification
  • Fluent and proficient in verbal and written communication in English
  • Any other languages will be considered a strong asset
  • Must possess a valid driver’s license and passport
  • Capacity to travel up to 35% for field engineering assignments

Technical Requirements:

  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
  • Experience working with a video security system over IP – CCTV system or Access control.
  • Experience working with SQL databases
  • Clear understanding of TCP, IP and UDP protocol stack
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
  • Understanding of server virtualization concepts

Great if you have:

  • Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
  • Microsoft SQL Service administration experience
  • MCSE, SQL Server, VMware, or similar technical professional certifications
  • Deployment and troubleshooting of security systems such as:
    • CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
    • Access control systems (administration of software, reader, controller, wiring, etc.)
    • License plate recognition system and concepts




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jobs are available in Australia according to Australian Jobs Data dated 2024-05-03.

The average salary range for Technical Support Engineer in Sydney varies, but the standard pay scale is rated A in Sydney. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.

To apply for a job at Genetec, visit their official website or career page and follow their application process. You can also find job listings for on Australian Jobs and apply through our platform.

Key qualifications for Technical Support Engineer typically include a list of qualifications and expertise as outlined in . Be sure to check the specific job listing for detailed requirements and qualifications.

The work culture at Genetec must adhere to the as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs at and also by visiting their official website through .

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Benefits for Technical Support Engineer positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for on Australian Jobs.

To improve your chances of getting hired for Technical Support Engineer, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Tool. Additionally, it is worth noting that Australian Jobs has an in-built AI Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.