Application Support Analyst

  • Company:
    Corporate Services
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    IT

<div><p><strong>About us</strong></p><p> </p><p>Sydney Metro is a fully automated rapid transit system which offers a new generation of fast, safe and reliable train services. Sydney Metro also leads the development of vibrant station precincts to meet customer and community needs, transforming the way Sydney travels and helping shape the future of Australia’s largest city.</p><p> </p><p>The Corporate Service team within Sydney Metro supports the whole organisation including Operational and Project teams with best-in-class IT, Technology, Procurement, HR, Financial Management and Communications functions. We partner closely with the business as well as with senior stakeholders, media and community groups to drive performance, build relationships and manage our exemplary reputation.</p><p> </p><p> </p><p><strong>The opportunity                         </strong></p><p> </p><p>We have a very unique opportunity for a motivated Application Support Analyst to join our Information Technology team on a 3 year fixed term contract.  Reporting directly to the Application Management Support Team Lead, the primary purpose of the role is to provide IT support services across Sydney Metro with the emphasis on problem management and service improvements.</p><p> </p><p> </p><p><strong>What you will be involved in</strong></p><p> </p><p>As the Application Support Analyst you will be responsible for supporting all internal bespoke and off the shelf applications, providing ongoing technical support and BAU troubleshooting. You will support the core applications day to day and act as a first line subject matter expert for the applications used by the business. You will help support and test solutions to business problems within the IT department pertaining to several core applications. You will act as an escalation point and work closely with technology support staff and stakeholders to find robust solutions to business critical issues relating to the suite of applications.  Your focus is not just to resolve incidents, but to find the underlying problem and develop long term solutions.</p><p>You will have demonstrated experience supporting staff and supporting complex, distributed applications.</p><p>Essential to the role will be your ability to communicate effectively and support staff with a wide range of technical abilities. You will also have excellent investigation and diagnostic skills.</p><p> </p><p> </p><p><strong>About you        </strong></p><p><strong>                             </strong></p><p>To be successful in this role, you will be someone who is outcomes focused and thrives in a fast paced, complex environment.  You will have strong interpersonal skills, with the ability to communicate, train and work with non-technical users.  You must have a demonstrated understanding of applications, network, server, storage, backup and mobile device technologies.  Attention to detail, initiative and a can do approach are essential.</p><p> </p><p> </p><p><strong>Want to know more?</strong></p><p> </p><p>Please click <a href="https://files.jobs.nsw.gov.au/fapzw3">here</a> to view a copy of the role description.</p><p> </p><p> </p><p><strong>Salary and Benefits</strong></p><p> </p><p>The salary for this position is Grade 7 ($103,965 – $116441) per annum plus superannuation and leave loading. </p><p> </p><p>For more information on Employee Benefits at Sydney Metro please click <a href="https://www.sydneymetro.info/sites/default/files/Working%20at%20Transport%20Employee%20Benefits.pdf">here</a>.</p><p> </p><p> </p><p><strong>Our Commitment to Diversity</strong></p><p> </p><p>Great people come from all walks of life. At Transport for NSW, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.</p><p> </p><p>To register your interest please click the apply now button to submit your updated resume and complete the online application process by <strong>11:59PM, Sunday 27th September</strong>. For any enquiries, please email Omar Awad at OMAR.AWAD@TRANSPORT.NSW.GOV.AU.</p><p> </p><p>Find out more about Sydney Metro at <a href="https://www.transport.nsw.gov.au/sydney-metro">https://www.transport.nsw.gov.au/sydney-metro</a>.</p></div>