ATP Engineer (Servers)

  • Company:
    Deloitte
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 days ago
  • Category:
    Engineering

• Work in a highly innovative and transformative business
• Work/life balance with access to flexible work arrangements
• Salary packaging – to suit your personal and financial circumstances

What will your typical day look like?

You will be responsible for supporting and configuring the operational environments being provided to Deloitte’s network of member firms, which include Advanced Threat protection and Admin Rights Management. You will ensure that they are run as performant as possible and that all configuration changes required are accurately implemented and follow agreed change control processes and timelines.

You will support fellow security team members from around the world and be responsible for 4th level support incidents and requests pertaining to endpoint health, providing on call work when required. You will monitor and handle tickets assigned to the support queues you are assigned to and be available to support any related major incidents when required. You will also be responsible for the following:

You will build up a deep understanding of the products you will be managing, while playing an active role in creating and maintaining knowledge base documents and playbooks that outline the end to end support procedures and inter-team workflows to make the service function as efficiently as possible. You will also:

  • Support change management activities for product upgrades within the production environment, working closely with in-house teams and 3rd parties were necessary to ensure all changes applied are successful and cascade down to their intended targets.
  • Respond to Shared Security Services and Member Firm escalations as necessary, and at times help them with their understanding of the endpoint protection products being used and the support processes they need to follow.
  • Where necessary, assist the service’s technical lead/architect and security analyst in testing product upgrades within the appropriate environments and perform other ad-hoc job-related duties as assigned.
  • About the team 
    The Deloitte Global Cybersecurity function is responsible for enhancing data protection, standardising and securing critical infrastructure, and gaining cyber visibility through security operations centres. The Cybersecurity organization delivers a comprehensive set of security services to Deloitte’s global network of firms around the globe. 

    Enough about us, let’s talk about you. 

    You are a strong multi-tasker with a keen eye for detail who can think one step ahead. You have experience with configuration and deployment of endpoint protection platforms (Symantec, McAfee, Microsoft, admin rights management, etc.).

    You have excellent analytical/problem solving ability, strong influence and negotiation skills, strong written and verbal communication and customer service skills. You must be a creative and independent thinker, with the ability to translate technical requirements and challenges into results.

    You are a motivated self-starter able to work independently without direct supervision, and you have knowledge of configuration and event workflows and playbooks. You should also be well organized and thrive in fast-paced environments.

    Here are some other requirements:

  • Around 2-3 years’ experience (ideally 5 years) supporting security platforms and applications, with knowledge of endpoint protection products and vendors within the market
  • Direct experience in supporting security tools e.g. anti-virus, host intrusion detection etc.
  • Experience in ServiceNow, or of working within a service management framework (e.g. ITIL) and knowledge of Security Information and Event Management (SIEM) tools