Azure Customer Engineer Manager (FastTrack for Azure – Apps)

  • Company:
    Microsoft Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 month ago
  • Category:
    Engineering

Azure Customer Experience (CXP) team is a fast-growing Engineering team of customer obsessed & passionate individuals that drive positive customer outcomes and experiences. FastTrack for Azure (FTA) is a customer success service to help customers confidently onboard to Azure and getting them on the right track to “build it right, architect it right, the first time”. FTA takes a solution-centric approach and provides customers with Engineering resources, best practices, tools, and resources that drive Azure usage.Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft’s cloud first strategy? Are you passionate about cloud computing technology and driving growth in one of Microsoft’s core businesses? If so, then look no further than the Azure Customer Experience Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centres.**Responsibilities**Our team is looking for you, a strong player/coach Engineering Manager that brings great teamwork, positive attitude, high-energy leadership, and engineering execution to our customer-focused team chartered with enabling a world-class experience for Microsoft Azure cloud platform customers.**The key expectations for the role are:**1. Build and Manage Your Team2. Model3. Coach4. Care5. Lead Your Area6. Create clarity7. Generate energy8. Deliver success9. Be a member of the FastTrack For Azure (FTA) Asia extended leadership team10. Help drive clarity and generate energy withing FTA Asia11. Participate in team strategy and direction12. Have strong convictions, loosely held13. Contribute to a robust discourse14. Back the decision made in the room and move forward15. Be transparent but be mindful of confidentiality as required**Responsibilities**As an Customer Engineer Manager, you will primarily be modelling desired behaviour, coaching for growth and providing care and support for your team. In this role you will be the internal face for FastTrack for Azure – Apps within Australia and New Zealand.Some of the key responsibilities will include:+ Lead a diverse team across Asia+ Create an inclusive work environment where every employee can effectively engage, and wants to be part of the team driving customer success+ Provide ongoing feedback that helps your direct reports improve their performance, develop skills and support their career aspirations as well as improve the overall program’s performance+ Coach and mentor others in planning, organising and coordinating work+ As a player, contribute customer technical deliveries and the creation and expansion of content+ Work closely with other FTA Engineering Leads in addressing customer solution needs and driving success with their Azure deployments+ Identify opportunities where we can do better for our customers (process, tools, technology) to increase FTA’s overall impact+ Maintain strong working relationships with stakeholders across engineering, sales, services and partner teams+ Evangelise and teach others to reach beyond existing solutions and technologies to incorporate new ideas+ Work closely with FTA engineers in addressing customer solution needs and driving success with their Azure deployments**Qualifications**Skills listed below can help in being successful in this role, we don’t expect you to have all of them and we seek individuals who are excited about this role and love to learn what’s required.Successful Candidate Competencies+ Demonstrated ability to:+ Identify and model desired behaviors+ Coach individuals+ show care and empathy for staff and customers+ Create clarity for staff and customers+ Generate energy amongst peers+ Real day-to-day external customer-facing experience and empathy+ Keen ability to communicate ideas effectively with executives and engineering teams+ Assembling, leading and working within strong cross-functional groups and matrixed team environments+ Proven skills and abilities to consistently create an amazingly positive experience for customers+ Track record of problem-solving ranging from conceptualisation to implementation+ Ability to juggle and manage several priorities and drive clarity for FTA engineers**Customer Facing Experience**+ Creating & validating requirements and guiding architectural decision making with customers+ Effectively driving recommendations and land priorities across customers, partners, senior executives across organizational boundaries+ Leading projects, consulting and/or delivery experience+ Leading technical conversations, bringing in & leveraging relevant technical expertise from other teams+ Working with enterprise customers on cloud specific data solutions, application development & deployment**Technical Experience**+ An understanding of Azure fundamentals, such as Governance, Security & Monitoring.+ Experience architecting new and refactoring existing applications to utilise Azure components.+ Practical hands on experience in Migrating applications from on-prem to Azure PaaS offerings.+ Experience with and ability to lead customers with one or more of the following:+ Application modernisation using Azure technologies such as (App Service, Storage, ASE, CDN)+ Containers on Azure (AKS, ACS)+ Integration using Azure Integration services (APIM, Functions, Service Bus, Logic Aps, Event Grid etc)+ Application Security on Azure (WAF, FrontDoor, Private Networking, Sentinel)+ OSS on AzureAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.+ Australian or New Zealand security clearance is welcome but not reqired.Candidates are required to be legally able to work and currently present in Australia or New Zealand for this role.**Qualifications**Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://) .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.**\#AzCXP**