At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. As a Branch Manager, you are expected to be a player and coach, overseeing branch operations, directly managing associate performance, and providing guidance as needed to ensure associates are helping customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to coaching and leadership, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.
Ensures a consistent optimal customer experience at assigned branch. This may include sharing responsibility greeting customers and processing transactions to ensure customers bank when, where, and how they want
Conducts outside sales efforts commensurate with market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships
Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
Leads small to moderate sized branch team responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Coaches and develops branch associates through execution of iConnect – the Region’s Sales, Service and Coaching process, with some guidance from assigned mentor, senior level managers, and internal support partners
Oversees all business transactions and practices within span of control, ensuring compliance with all regulations, bank policies, procedures, and internal audit requirements
Resolves escalated customer and associate issues and provides counseling to associates as needed with some guidance and direction from senior leadership and Human Resources
Manages recruiting and selection process for assigned branch
Maintains relationships with Line of Business partners who assist customers when more complex financial needs are discovered
This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.
This position is incentive eligible.
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https://fedregistry.nationwidelicensingsystem.org for more information.
High school diploma or GED
Three (3) years of bank branch, sales, or sales management experience
Previous leadership experience
Expected to obtain an insurance license within twelve (12) months and maintain continuing education for licensing requirements
Skills and Competencies
Excellent leadership, problem solving, communication, and customer service skills
Ability to provide effective feedback and guidance
Ability to exhibit mastery of key advice, guidance, and education concepts