Business Systems Officer | Full-time Temporary

  • Company:
    ACT Government
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    5 days ago
  • Category:


ACT NoWaste manages contracts and service agreements for a range of waste and recycling activities to residents and businesses. These services are provided at a number of facilities across the ACT as well as residential kerbside collections. ACT NoWaste designs, commissions and manages outsourced waste and recycling services which aim to encompass best practice, respond to community demand, maximise resource recovery and meet budget expectations.

ACT NoWaste Business Analytics and Support (BAS) team is a key enabler in NoWaste and provides support, analysis and advice to ACT NoWaste by;

  • Ensuring NoWaste budgets are managed in the short and long term;
  • Providing insightful data, commercial and financial analysis for policy development, budget development, procurement, and contract management;
  • Ensuring data capture and reporting are streamlined whilst ensuring data accuracy and quality;
  • Administer business systems – Weighbridge system and Bin management system (red and yellow bins),
  • Ensure governance on account receivable, debt management and account payable processes;
  • Provide Customer support on requests for bins (red and yellow bins); and,
  • Provide input in to TCCS and external data reporting requirements.
  • The primary responsibilities for this position under supervision of the Assistant Director, Business Systems include;

  • Provide system administration and support in a Customer Relationship Management (CRM) cloud-based environment
  • Manage a range of components within business projects, often concurrently, in accordance with recognised project management methodologies to deliver a quality outcome within agreed tolerances
  • Organise and manage project meetings and meeting rooms, and minute these meetings
  • Review, action and manage project tasks using an online Agile tool and a scheduling tool, such as Microsoft Project
  • Manage and participate in user acceptance testing, including the creation of test scenarios and scripts
  • Review and manage project documentation in a digital record keeping environment
  • Provide support and assistance to ACT NoWaste management and staff as required.
  • The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply

    Eligibility/Other Requirements:

  • Qualifications relevant to the duties of the position and/or substantial work experience relevant to the position is highly desirable.
  • Minimum experience of three years in a similar role, or experience in managing information systems.
  • Experience with SalesForce, or a similar Customer Relationship Management (CRM) system, will be highly regarded.
  • Project Management Diploma preferable.
  • The following capabilities form the criteria that are required to perform the duties and responsibilities of the position.

  • Demonstrated ability in system administration including customer-focussed trouble-shooting skills.
  • Proficiency in project management methodologies, including maintaining quality project documentation, in a Government environment.
  • Demonstrated ability to communicate effectively, to build and maintain working professional working relationships, and to work collaboratively with internal and external stakeholders.
  • High level organisational skills, including a demonstrated ability to manage competing priorities and work to project milestones and deadlines.
  • Understanding of and commitment to public service values and the implementation of Respect, Equity and Diversity (RED), participative work practices and Health and Safety (WHS).
  • Note: This is a temporary position available from 6 October 2020 up until 2 April 2021.An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. This position will be moving to a new workplace designed for activity-based working (ABW) in 2020. Under ABW arrangements, officers will not have a designated workstation/desk.