Chief Experience Officer – Ministry of Health

  • Company:
    NSW Ministry of Health
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    4 hours ago
  • Category:
    Healthcare

<h2 style="font-style:italic"><small><big><strong><span style="font-size:20px"><span style="line-height:normal"><span style="color:black">Chief Experience Officer</span></span></span></strong></big></small></h2> <h2 style="font-style:italic"><small><big><strong><span style="font-size:20px"><span style="line-height:normal"><span style="color:black"><strong><strong><span style="font-size:20px"><span style="line-height:normal"><span style="color:black"><span style="font-size:20px"><span style="line-height:normal"><span style="color:black">Executive Band 1</span></span></span></span></span></span></strong></strong></span></span></span></strong></big></small></h2> <h2 style="font-style:italic"><small><big><strong><span style="font-size:20px"><span style="line-height:normal"><span style="color:black"><span style="font-size:20px"><span style="line-height:normal"><span style="color:black"><strong><span style="font-size:20px"><span style="line-height:normal"><span style="color:black">NSW Ministry of Health</span></span></span></strong></span></span></span></span></span></span></strong></big></small></h2> <ul> <li> <p style="font-family:Arial"><span style="font-size:16px"><span style="font-style:normal"><strong style="font-weight:bold"><span style="tab-stops:146.25pt"><span style="color:black">An exciting opportunity is available for a dynamic individual to join the Ministry of Health in a key role improving the experience for patients, carers and staff across the NSW public health system.</span></span></strong></span></span></p> </li> <li> <p style="font-family:Arial"><span style="font-size:16px"><span style="color:black"><span style="font-style:normal"><strong style="font-weight:bold"><span style="tab-stops:146.25pt"><span style="color:black">If you are a skilled executive operating at a strategic level, proven in delivering results and affecting change &ndash; apply now</span></span></strong></span></span></span></p> </li> </ul> <p style="font-family:Arial; margin-bottom:13px"><span style="tab-stops:146.25pt"><strong><span style="color:black"><span><span style="font-size:medium">This role will be located in St Leonards</span></span></span></strong></span></p> <p style="font-family:Arial; margin-bottom:13px"><span style="tab-stops:146.25pt"><strong><span style="color:black"><span><span style="font-size:medium">Role Outline</span></span></span></strong></span></p> <p style="font-family:Arial; margin-bottom:13px"><span><span style="font-size:medium"><span style="color:black">The Chief Experience Officer has the responsibility for leading NSW Health strategy for improving the experience of patients, carers and staff across the NSW </span><span style="color:#000000">public health system. The role works closely with senior executive of the Ministry of Health to realise the strategic vision of implementing a system-wide cultural change to promote and improve patient experiences in all interactions. This role directs the work of the Patient Experience team to provide supporting evidence for change, to identify and prioritise strategies and levers that drive change, to consolidate information from multiple agencies to identify needs and solutions specific to different health organisations, to work with health staff and agencies to effect change, and to champion change across the system.</span></span></span></p> <p style="font-family:Arial; margin-bottom:13px"><span><span style="font-size:medium"><span style="color:#000000">For further information, download the </span><u><span style="color:blue"><a href="https://ocxz.cit.health.nsw.gov.au/excluded-apps/filedownloader/faces/DownloadFilePG?xxfileId=11699617"><span style="color:#0000ff">role description</span></a>. </span></u></span></span></p> <p style="font-family:Arial"><strong><span style="color:#000000"><span><span style="font-size:medium">Applying for this Role</span></span></span></strong></p> <p style="font-family:Arial; margin-bottom:13px"><span style="color:#000000"><span><span style="font-size:medium">You are required to submit a one page covering letter, including a short statement in response to the two targeted questions below:</span></span></span></p> <ol> <li><span style="margin-bottom:13px"><span style="color:#000000"><span style="font-size:medium"><span style="tab-stops:146.25pt">What makes you effective at improving the experience for patients, carers and staff across the NSW public system?</span></span></span></span></li> <li><span style="margin-bottom:13px"><span style="color:#000000"><span style="font-size:medium"><span style="tab-stops:146.25pt">Describe how you see this role and what advice you would need to provide to your management team?</span></span></span></span></li> </ol> <p style="font-family:Arial; margin-bottom:13px"><strong><span style="color:#000000"><span><span style="font-size:medium">Essential Requirements</span></span></span></strong></p> <p style="font-family:Arial; margin-bottom:13px"><span style="color:#000000"><span><span style="font-size:medium">The successful candidate will have:</span></span></span></p> <ul> <li><span style="margin-bottom:13px"><span style="color:#000000"><span style="font-size:medium"><span style="tab-stops:146.25pt">Relevant tertiary qualifications in Change Management and/or equivalent substantial management experience at senior level</span></span></span></span></li> </ul> <p style="font-family:Arial; margin-bottom:13px"><span style="tab-stops:146.25pt"><span style="color:#000000"><span><span style="font-size:medium">This is a full-time, Band 1, term role up to 3 years, Public Service senior executive (PSSE) role. An attractive remuneration package within the range of $208,519 to $231,573 per annum (SOORT 2019), with annual performance reviews, will be negotiated with the successful applicant. </span></span></span></span></p> <p style="font-family:Arial; margin-bottom:13px"><span style="color:black"><span><span style="font-size:medium">Please contact Joe Portelli, A/Executive Director, System Purchasing Branch, Patient Experience and System Performance Division on 0413 325 778 should you have any additional questions about the role.</span></span></span></p> <p style="font-family:Arial; margin-bottom:13px"><span style="color:#000000"><span><span style="font-size:medium">Please click here to apply for the advert through the </span></span></span><a href="https://jobs.health.nsw.gov.au/"><span style="color:#0000ff"><span><span style="font-size:medium">Health Career Portal</span></span></span></a><span style="color:#000000"><span><span style="font-size:medium"> (search by job reference number <strong>REQ187301</strong>).</span></span></span></p> <p style="font-family:Arial; margin-bottom:13px"><em><span style="color:#000000"><span><span style="font-size:medium">NSW Health values diversity and is committed to building an inclusive workplace culture that reflects the community we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTI, people with a disability and people from culturally and linguistically diverse backgrounds.</span></span></span></em></p> <p style="font-family:Arial">&nbsp;</p> <div style="font-size:10pt"> <p style="font-family:Arial; margin-bottom:13px"><strong><span style="color:#000000"><span><span style="font-size:medium">NOTES:</span></span></span></strong></p> <ul> <li><span style="font-size:11pt"><span style="font-style:normal"><span style="font-weight:normal">The selection methods for this role are in accordance with the Government Sector Employment Act 2013 and employment arrangements for the NSW public sector. </span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">Applicants <strong>must</strong> respond to the <strong>two</strong> <strong>targeted questions </strong>and submit an up to date resume. For further guidance, refer to <a href="http://www.psc.nsw.gov.au/employmentportal/recruitment/recruitment/applicants/introduction/introduction-working-for-nsw-government"><span style="color:#0000ff">Applying for a role in the NSW Public Service</span></a>.</span></span></span></span></span></li> <li><span style="font-size:11pt"><span><span style="font-style:normal"><span style="font-weight:normal">Applicants will need to demonstrate their proficiency in the capabilities outlined in the Role Description. These will be assessed through the recruitment process to determine their suitability for appointment. For further information, refer to the <a href="http://www.psc.nsw.gov.au/sector-support/capability-framework/access-the-capability-framework/the-capability-framework"><span style="color:#0000ff">NSW Public Sector Capability Framework.</span></a></span></span></span></span></li> <li><span style="font-size:11pt"><span><span style="font-style:normal"><span style="font-weight:normal">To be eligible for employment, you must be one of the following:</span></span></span></span> <ul style="list-style-type:circle"> <li><span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">An Australian citizen;</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">A permanent resident of Australia;</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">A New Zealand citizen with a current New Zealand passport; or </span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">A citizen of another country with an appropriate visa that allows you to work in Australia</span></span></span></span></span><br /> <span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">You can only be offered employment in this role for the duration that your current visa allows you to work in Australia; and you can only be offered ongoing employment if you have a permanent visa that allows you to work in Australia.</span></span></span></span></span></li> </ul> </li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">Relevant standard screening checks will be undertaken following interviews e.g. National Police Check, Service Checks, Proof of ID etc.</span></span></span></span></span></li> <li><span style="font-size:11pt"><span style="color:#000000"><span><span style="font-style:normal"><span style="font-weight:normal">Click <a href="http://www.health.nsw.gov.au/Pages/default.aspx"><span style="color:#0000ff">here</span></a> for information on NSW Health </span></span></span></span></span></li> </ul> <p style="font-family:Arial; margin-bottom:13px"><span style="color:#000000"><span><span style="font-size:medium">Applications close:<strong> 8 October 2020 </strong>(11.59pm)</span></span></span></p> </div> <p style="font-family:Arial">&nbsp;</p>