Client Manager

  • Company:
    Suncorp Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    17 hours ago
  • Category:
    Customer Service

The RoleWe are looking for motivated and customer focused professionals to join our Claims team located in Sydney or Newcastle. We are looking for people with a real interest in providing superior levels of customer service and driven to achieve targets to join our successful, dynamic team.There are multiple permanent full time opportunities available with the roles due to commence on the 3rd May, offering flexible working arrangements.Key Responsibilities Taking ownership of claims and managing a portfolio in conjunction with our Internal and External Assessing team.Case management of claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life.Being the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively providing progress updates as to claim progression.Meeting Key Results Areas, which are in line with overall business objectives Skills & Experience A passion for helping our customers and delivering a great customer experiencePrevious Customer Service experience (hospitality, retail or contact centre)Confident to work in a high workload and pressure environmentAble to demonstrate flexibility and adaptability to constant changeHigh attention to detailSelf-motivated and enjoy contributing to a team environment Our Benefits Discounts of up to 25% on our various Insurance, Banking & Superannuation productsFlexible working environment and arrangements; genuine focus on work-life balanceNumerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)