Client Partner Australia

  • Company:
    Lee Hecht Harrison
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service

Reporting Relationships:

Reports to the Client Partner Zone Leader, APAC

Direct Reports:

The A/NZ Client Partner has matrix management responsibilities for instructional designer, digital SMEs and graphic designers and other functions and support areas.

Major Responsibilities

Phase of Implementation

A/NZClient Partner responsibility


•For assigned opportunities, acts as an active member of the sales team

  • For target accounts, identifies opportunities for expansion
  • Opportunity Qualification

    •Through discussions with LHH business development team and, with the client team, assesses the viability of the project, our competitive advantages, and our ability to achieve margin.

    •Determine a design that meets the objectives of the client

    Winning the Deal

    •Instils confidence in the LHH and client teams through subject matter and learning methodology expertise; has a strong POV on client needs, LHH solutions and capabilities, competitive considerations and the best way to win and scale the deal

    •Designs the proposed solution to respond to client request (e.g., RFP)

    •Writes and/or sources content on solution and POV to be included in client-facing materials (e.g., RFP response, pitch deck, etc.)

    •With the LHH business development team, presents our solution to the client team

    •Interfaces with the client team and is often the “face of LHH” – not a behind-the-scenes resource


    •Has overall responsibility for the successful execution of the project

    Data Gathering and Analysis

    •Conducts needs analysis with target audience and decision makers levels

    Solution Design

    •Finalises design and learning methodology

    •Leads LHH instructional design, assessment, technology, coaching and project management teams

    Solution Delivery

    •Pilots with cohort leveraging expert LHH facilitators, coaches and assessment professionals

    •Based on feedback from sponsors and the pilot participants, makes necessary improvements to the solution and prepares for rollout to full population


    •Creates an evaluation strategy based on needs of the client leveraging qualitative and quantitative measures

    What you’ll need to be successful

  • Demonstrated expertise in the field of human capital management
  • Minimum 10 years’ experience in leadership & organizational transformation working in both large, complex organizations and consulting environments
  • Knowledge of leadership development practices and principles
  • Experience in identifying opportunities to create customized development interventions
  • Consulting skills and an ability to build strong relationships internally and externally
  • Network of line executives, senior HR contacts, and external resources
  • Well-developed business acumen
  • Experience influencing at executive and senior stakeholder level
  • Multilingual and excellent oral and written presentation skills essential
  • Project management and co-ordination skills
  • Self-starter attitude combined with strong collaboration skills
  • Masters-level qualificationor Ph.D. in Human Resources, Organizational Psychology, Organizational Development or related field is desired. Product/solutions management, product development/instructional design, technology, finance, marketing, sales, consulting, facilitator and coaching networks, production/graphics/editing, and diagnostic/survey analytics
  • Trackrecord managing diverse teams developing, selling, implementing and consulting talent development with global clients
  • Ability to partner with organizations or SMEs to acquire, develop, market and sell intellectual property delivered by technology and ILT with assessments/data analytics and supported by coaching
  • Required Attributes

    ➢Results oriented

    ➢Delivery skills

    ➢Ability to think laterally/ systemically; complex solution orientated

    ➢Ability to navigate ambiguity

    ➢Excellent influencing and stakeholder engagement skills


    ➢Attention to detail

    ➢Numerical reasoning

    ➢Verbal reasoning

    ➢High levels of initiative / self-motivation and drive

    ➢Exceptional communication and interpersonal skill

    ➢Effective team player

    ➢Ability to self-direct

    About LHH

    The world of work is changing fast.

    Profound changes at profound speed.

    But whereas many see change as an existential threat,

    a select few see it as an opportunity to make a difference.

    An opportunity to deliver lifelong employability to a generation of talent in transition.

    An opportunity to develop leaders, recognizing the capabilities needed for today,

    while nurturing the expertise needed for the future.

    And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

    And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

    At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.

    Transforming workforces though career transition, talent development and strategic advisory.

    Developing future skills, flexibility and foresight, delivered with a distinctly human heart.

    We’re obsessively passionate, and quantifiably effective.

    Making a difference to everyone we work with and for. And delivering it on a global scale.

    Because opportunities aren’t there to be observed.

    They’re there to be taken.

    This is LHH.