Reports to the Client Partner Zone Leader, APAC
The A/NZ Client Partner has matrix management responsibilities for instructional designer, digital SMEs and graphic designers and other functions and support areas.
Phase of Implementation
A/NZClient Partner responsibility
•For assigned opportunities, acts as an active member of the sales team
•Through discussions with LHH business development team and, with the client team, assesses the viability of the project, our competitive advantages, and our ability to achieve margin.
•Determine a design that meets the objectives of the client
Winning the Deal
•Instils confidence in the LHH and client teams through subject matter and learning methodology expertise; has a strong POV on client needs, LHH solutions and capabilities, competitive considerations and the best way to win and scale the deal
•Designs the proposed solution to respond to client request (e.g., RFP)
•Writes and/or sources content on solution and POV to be included in client-facing materials (e.g., RFP response, pitch deck, etc.)
•With the LHH business development team, presents our solution to the client team
•Interfaces with the client team and is often the “face of LHH” – not a behind-the-scenes resource
•Has overall responsibility for the successful execution of the project
Data Gathering and Analysis
•Conducts needs analysis with target audience and decision makers levels
•Finalises design and learning methodology
•Leads LHH instructional design, assessment, technology, coaching and project management teams
•Pilots with cohort leveraging expert LHH facilitators, coaches and assessment professionals
•Based on feedback from sponsors and the pilot participants, makes necessary improvements to the solution and prepares for rollout to full population
•Creates an evaluation strategy based on needs of the client leveraging qualitative and quantitative measures
What you’ll need to be successful
➢Ability to think laterally/ systemically; complex solution orientated
➢Ability to navigate ambiguity
➢Excellent influencing and stakeholder engagement skills
➢Attention to detail
➢High levels of initiative / self-motivation and drive
➢Exceptional communication and interpersonal skill
➢Effective team player
➢Ability to self-direct
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
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while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
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We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.