Client Service Executive, Vice President

  • Company:
    State Street Corporation
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 days ago
  • Category:
    Customer Service

Who we are looking for
The role of the Client Service Executive is to act as Client advocate in the delivery of services and solutions that drive an enhanced client experience. Whilst the focus is predominantly on fund accounting and custody services there is an expectation that the Client Service Executive will have visibility into and support related service outcomes including RTS, SSIA, AIS, Loan Servicing, DataGX etc. The Client Service Executive works closely with the Client Relationship Executive to achieve success. The Client Service Executive is also responsible for a team of Client Service Managers and Client Service Associates.

Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for
As Client Service Executive you will

  • Understand Client strategy and work closely with the Relationship Manager to support
  • Work with the Relationship Manager to understand State Street’s Client strategic plan in order to implement the plan
  • Have a detailed understanding of the clients operating model across all product areas.
  • Work across business lines to implement changes. Lead or co-ordinate discussions with clients on operating model changes
  • Devise strategies to make operating models more efficient
  • Engage with individual service delivery teams and COEs. Ensure key resources/teams are aware of client deliverables, impacts and are meeting KPI’s
  • Be a point of escalation for Client and internal teams whilst ensuring relevant parties are aware of engagement model to ensure efficient interaction with the relevant teams
  • Be aware of any regulatory and compliance changes and impact to the Client.
  • Work closely with relevant product or corporate divisions to be aware of the implementation changes and be involved in Client communications where appropriate.
  • Arrange regular update meetings with internal teams. Share key client updates, manage resolution of open issues and understand product teams and COE’s initiatives. Identify and support training initiatives across key personnel/teams servicing the Client

What we value
These skills will help you succeed in this role

  • Proven background in the development and maintenance of client relationships
  • Relevant experience and demonstrated knowledge in the financial services industry, in particular Fund Operations
  • Proven capabilities in operational and staff management
  • Demonstrate the ability to analyze a problem, obtain and evaluate information, and make sound decisions
  • Good knowledge of Global Services, Global Exchange & Global Markets product and services and; the working relationship between front, middle and back offices

Education & Preferred Qualifications

  • Undergraduate degree and/or formal qualifications in a relevant business stream
  • Relevant experience and demonstrated knowledge in the financial services industry, in particular Fund Operations

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
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