Client Service Officer

  • Company:
    Queensland Police Service
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Permanent
  • Posted:
    2 months ago
  • Category:
    Government

YOUR OPPORTUNITY:
You will support the operational functions of the Queensland Police Service through the provision of excellent client service in response to multichannel contacts from members of the public and police.

  • Job Type: Permanent
  • Position Type: Full-time
  • Location: Brisbane – North
  • Yearly Salary: $63527 – $70493
  • Contact Name: Elisa Sandon
  • Contact Number:
  • Closing Date: 09-FEB-21

YOUR KEY ACCOUNTABILITIES:

Will include:

– Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards.
– Identify and manage client needs via effective questioning, negotiation, and conflict management.
– Facilitate successful resolution of client contacts in accordance with relevant service benchmarks.
– Enter and process data to a high standard of speed and accuracy with a minimum touch-typing speed of 40 – 45 words per minute and ninety-eight percent (98%) accuracy.
– Adhere to information security procedures to safeguard the confidentiality and integrity of information.
– Develop effective working relationships with Policelink staff and contribute to a positive workplace culture.
– Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals.
– Provide assistance to clients attempting to access on-line services.
– Plan and prioritise workload in accordance with operational requirements and client demand.

Applications to remain current for 12 months.

Job Ad Reference Number: QLD/362387/21

Closing Date; Tuesday, 9 February 2021