Community Visitors carry out the legislative roles and functions as outlined in the Public Guardian Act 2014. Opportunities exist in the Central North region, with a priority need for the Emerald area, for passionate individuals looking to make a difference to the lives of children, young people and vulnerable adults.
– Ability to gain an understanding of relevant legislative and regulatory instruments including the Public Guardian Act 2014 which establishes the standards for delivery of services to people with impaired decision-making capacity who reside at visitable sites and children and young people in out-of-home care.
– Conduct regular visits and make inquiries into the standard and adequacy of services being provided to vulnerable persons (adults, children and young people) at visitable locations in accordance with functions outlined in the Public Guardian Act 2014 and the policies and procedures of the Office of the Public Guardian.
– Provide all vulnerable people with information and literature regarding their rights.
– Attend and actively participate in all relevant training, team meetings, supervision sessions, and professional development opportunities afforded by the Office of the Public Guardian.
– Interpersonal and communication skills including report writing and dispute resolution, and sound information technology literacy and skills.
– Build effective networks and relationships at visitable sites to facilitate the identification and resolution of matters of concern or complaint by consumers, staff or other interested parties and facilitate the local resolution of concerns or complaints with service providers, through the use of conflict resolution and negotiation skills.
– Prepare written reports for service providers which include:
o concerns, complaints or allegations made by consumers, staff or other interested parties;
o results of any other inquiries made by the Community Visitor; and
o action taken to resolve concerns, complaints or allegations.
Children and young person visiting
– Visit or contact children and young people in out-of-home care in accordance with the functions outlined in the Public Guardian Act 2014, and the policies and procedures of the Office of the Public Guardian. In particular:
o develop trusting and supportive relationships with children and young people to be visited
o inquire into and report on the physical and emotional wellbeing of children and young people and the adequacy of information given to them about their rights
o identify issues of concern relevant to children and young people and advocate on their behalf to seek to resolve those issues in consultation with the Hub Managers and other internal and/or external stakeholders
o for visitable sites and visitable homes, inspect the premises for the appropriateness of the accommodation and services provided to the child and young person and ensure that the child’s and young person’s needs are being met by the carers or the staff.
Applications to remain current for 12 months.
Job Ad Reference: QLD/361106/21
Closing Date: Monday, 01 February 2021