Credit Management Officer

  • Company:
    BOQ
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Finance

About the Role

Are you a high performing and professional individual looking to further develop and utilise your collections experience? We are currently seeking interest for a number of six month maximum term Credit Management Officer roles working within our Group Credit Management team. 

These maximum term appointments will suit experienced collections professionals with demonstrated experience in the banking and finance sectors. 

You will be responsible for the management of a portfolio of BOQ’s troubled and impaired exposures to effectively reduce bad debt and look to implement solutions to remediate delinquent accounts. With a clear understanding and adherence to compliance requirements, you will ensure all legislative requirements and BOQ policies are met at all times.

Your responsibilities in this role will include:

  • Implementing the most appropriate course of action for resolution of delinquent or irregular accounts within the guidelines set
  • Identifying and minimising potential losses via effective action
  • Making sound decisions and recommendations based on an appropriate assessment of the customer’s ability to pay and willingness to cooperate
  • Maintaining accurate and up to date records of all action taken including, phone calls and correspondence issued, within the BOQ systems
  • Ensuring all accounts requiring legal recovery action are monitored within a timely manner
  • Liaising with Solicitors, Auctioneers, Insolvency Practitioners and Property Presenters to achieve the best outcome
  • About You

    As a self-starter and motivated problem solver who has a passion for helping others, you will exhibit a calm and methodical approach with the ability to engage and empathise with customers while providing exceptional customer service.


    Required Skills:

  • Strong balance of customer service and ability to effectively negotiate whilst showing a high degree of empathy and professionalism
  • Excellent communication skills, both written and verbal over the phone
  • Previous experience in a banking or customer service environment is desirable
  • Proficient knowledge of Microsoft Excel
  • Ability to quickly pick up multiple bank systems
  • Effective time management and ability to work autonomously
  • About Us

    BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community. 

    We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!

    Our Benefits

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave
  • Paid volunteer days
  • Purchase annual leave
  • BUPA Corporate Plan
  • Mentoring and leadership programs
  • Employee Assistance Program (EAP)
  • Gym, shopping, technology and travel offers!