CRM Learning Design & Delivery Specialist

  • Company:
    nib
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    5 days ago
  • Category:

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

We believe that extraordinary people do extraordinary things. Extraordinary comes in different perspectives and experiences. We’re looking for people who want to be a part of a team that has the appetite and ambition to be different. We’re committed to an environment where everyone has the autonomy and freedom to be their best selves, every day.

Your Impact

As the CRM Learning Design & Delivery Specialist, your new role will see you responsible for providing nib employees with the skills, knowledge and support for the successful implementation and adoption of CRM Products across the nib Group. This hands-on role of designing and delivering Salesforce platform learning experiences as part of our CRM change management activities. More specifically, this 3-year contract role will also see you;

  • Design, develop and deliver effective learning solutions to upskill employees with new CRM Products, business processes and/or capabilities to improve employee experience, enhance organisational performance and deliver the CRM product benefits
  • Work with CRM team, change manager and business leaders to identify learning needs related to Salesforce and CRM Products through surveys, interviews with employees, focus groups, and/or consultation with managers
  • Review and update existing Salesforce and CRM Product training programs on the Learning Curriculum and nib group platform
  • Work closely with the L&D and OD teams to upskill L&D Business Partners in systems, processes, and Salesforce strategy
  • Your Team

    The Group Customer Experience and Operational Excellence Business Unit supports the nib Group is its endeavour to be customer obsessed with the purpose of re-imagining and redesigning the member and employee experience.

    Our B2B and B2C customers across the Group include health insurance members in Australia and New Zealand, international students and workers, travel insurance customers internationally, employees, medical providers and white-label partners including Qantas, Suncorp and TAL.

    We drive value for both our customers and the business by understanding how and why our users use our products. We are a highly collaborative team of high achievers. We love to explore, challenge and have a lot of fun along the way by challenging the status quo and experimenting.

    Your Background

    You will bring a passion for innovative learning approaches which strongly connect to driving cultural change and capability.

    As an experienced learning and development professional, your previous experience in digital learning design and facilitating learning programs to small and large groups, including virtual classrooms.

    You’ll be a team player with demonstrated experience in managing multiple stakeholders, who thrives on building effective relationships across all business levels. You will also have;

  • Proven experience in a hands on Salesforce platform learning program development & delivery role (desired)
  • Positive, pro-active and collaborative approach
  • Certificate IV in Training and Assessment and/or relevant industry experience
  • Proven ability to deliver training programs to small and large groups, including virtual classrooms
  • Demonstrated capability in instructional design and adult learning principles
  • Advanced level computer skills, including Microsoft word, PowerPoint and Excel
  • Able to work effectively at all levels in the organisation
  • Willingness to keep up to date with developments in learning, technology change and insurance industry
  • Benefits

    The nib Group is a highly collaborative, purpose led and values driven organisation. To support you at work (and play), we offer some fantastic benefits including but not limited to:

  • Employee health insurance discounts
  • Employee share plans
  • Volunteer leave
  • Paid parental leave
  • Gym discounts and fitness incentives
  • Short-term incentive programs
  • Educational assistance