Consultant, CRM Solution Development
Location – Canberra, Melbourne
Role Overview – As a CRM Solution Development Consultant, you utilise your in-depth technical knowledge of the Dynamics 365 Customer Engagement (CE) and Power Platform to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE and Power Platform solutions on complex projects in medium to large enterprises.
You are also seen as a technology expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.
You must be an Australian citizen with Baseline security clearance or should be eligible for a Baseline security clearance.
Key Role Responsibilities:
Day-to-day you will:
* Contribute across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test)
* Leverage technical expertise to Design and Implement CRM solutions
* Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
Research customer issues that may be non-standard in order to offer solutions
Technical design and solution development
Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
Assist in sales activities and planning as required
Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process
Travel as needed. You will be required to travel based on Project requirements.
Key Role Skill & Capability Requirements:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation.
Your technical skills include:
Understanding of common Industry standard business practices supported by Dynamics 365 CE.
Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service.
Experience with Cognitive Services including OCI APIs – for ex Azure OCR API.
Azure DevOps with Dynamics 365 CE.
Exposure to Connected Field Services and / or Project Services Automation. Any implementation experience is highly desirable.
Exposure to Azure Cognitive Services and RPA and Integration with Dynamics 365 CE.
Experience in a Software as a Service (SaaS) environment, SQL Server, HTML, C#, .NET.
A solid understanding of relational database concepts.
Experience working in both Agile and Waterfall delivery models.
Your non-technical skills include:
Client management skills and the ability to work with customers to develop and manage an action plan.
Consulting experience working with external clients.
Experience working with global/offshore teams on CRM technology implementation and maintenance projects.
Excellent interpersonal, presentation and communication skills
SFIA Level 3 and above
Preferred Education Background: Bachelor’s degree in business systems or related field
* MB-901: Microsoft Certified: Dynamics 365 Fundamentals
* MB-400: Microsoft Power Apps + Dynamics 365 Developer Associate
Any of the following certifications are highly desirable.
* MB-210: Dynamics 365 Sales Functional Consultant Associate
* MB-230: Dynamics 365 Customer Service Functional Consultant Associate
* MB-240: Dynamics 365 Field Service Functional Consultant Associate
* AZ-900: Microsoft Azure Fundamentals
Preferred Years of Work Experience: 5+ years of experience in configuring and customising Dynamics CRM and Dynamics 365 CE applications.
Applicants must hold Australian Citizenship + Baseline Clearances
Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.
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