Customer Administrative Officer

  • Company:
    Public Trust Office
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Temporary
  • Posted:
    2 months ago
  • Category:
    Government

Customer Administrative Officers are often the first point of contact for customers, either by phone or in person, and provide high level customer service, and referral to appropriate services. We are looking for employees who are interested in people, employees who understand that our customers need our help and employees who are willing to provide that help to the highest professional standards.

  • Job Type: Temporary
  • Position Type: Full-time
  • Location: Brisbane – North
  • Contact Name: Rosemarie Freiberg
  • Contact Number:
  • Closing Date: 09-FEB-21

About the Role

This position operates within the Customer Experience and Delivery (CED) Program, which delivers deceased estate and trust administration, including administering the financial affairs of clients who have a decision-making disability. This role is primarily involved in providing administrative support to staff of the Program. You may also have the opportunity to undertake the administration of the financial affairs of trust clients, clients with a decision making impairment and minors and assist in finalising the financial affairs of deceased persons at a low level of complexity.

To be successful in this role it is highly desirable that you demonstrate the following knowledge, skills and experience:

  • Experience in a customer service role
  • Developed professional communication skills
  • Basic computer literacy including competent use of Microsoft Office or the ability to rapidly acquire.

How to apply

To enable the panel to assess your merit, your application should include:

  • Your current resume which details your work experience and relevant information to this position
  • A short statement one (1) page focusing on your knowledge, skills and attributes as outlined in the attached role description Accountabilities and ‘What We’re Looking For’ – Your Success Profile
  • Contact details for two work related referees. At least one referee must be your most current or recent supervisor and have a thorough knowledge of your work performance and conduct within the previous two (2) years
  • All applicants must use the ‘apply on line’ facility by visiting the Smart Jobs and Careers website www.smartjobs.qld.gov.au

In return, the successful candidate will have access to the following:

  • Career development opportunities
  • Excellent working conditions
  • Work/life balance through flexible working hours