Customer Administrative Officer, Public Trust Office

  • Company:
    Queensland Goverment
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service


Customer Administrative Officer

Public Trust Office (Organisation site ( ))

The Public Trustee Queensland (PTQ) has several short-term and casual opportunities available from time to time. We are keen to develop a pool of candidates who may be interested in regular and irregular work opportunities in one of more of the following locations: Southport, Ipswich, Toowoomba, Brisbane, Brendale, Redcliffe, Noosa, Maryborough, Bundaberg, Gladstone, Rockhampton, Mackay, Townsville and Cairns.Salary: $26 to $31.50 per hour + casual loading (when applicable) + superannuation.

About the role

The Public Trustee Queensland (PTQ) is calling for expressions of interest from dedicated Customer Administrative Officers to be the first point of contact for our customers, either by phone or in person, providing quality and compassionate customer service. You will be accountable to deliver excellent face to face, telephone and administration services to our customers by maintaining a welcoming and professional manner. Daily you will be required to attend to individual enquiries by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing an appropriate response. Respecting diversity and responding promptly to our customer’s needs, you will be kind, patient and resilient, ensuring the very best possible service is delivered to our customers.

To be successful in this role you must have:

  • prior experience delivering professional and compassionate customer services
  • competent computer literacy including the navigation of various internal systems
  • Previous experience in financial management or the administration of deceased estates would be highly regarded
  • If you are compassionate and enjoy delivering outstanding customer service, do not hesitate in applying for these positions. Within your application, please state your availability (hours and days per week) and your preferred location/s of work. If deemed suitable, your details will remain in the PTQ talent pool. As opportunities arise you will be contacted further and invited to participate in PTQ’s recruitment and selection processes.