About the Role
An opportunity has arisen to join the BOQ Customer Assistance team in a 6 month maximum term contract providing assistance to customers experiencing financial difficulty. This is an excellent opportunity to utilise your hardship experience and join BOQ in a role directly supporting our customers.
As one of our Customer Assistance Specialist’s you will be responsible for providing excellent customer service by way of inbound and outbound contact with BOQ customers; assessing applications in an an empathetic and supportive manner whilst giving full consideration to the customer’s circumstances.
Our Specialist’s undertake credit assessment strategies to assess applications and mitigate risk across a broad range of Retail, Commercial and Equipment Financial hardship applications.
Specific responsibilities will include:
To be successful in this role you will have the below skills, knowledge and experience:
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community and our customers.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!