The safety and wellbeing of our employees and potential employees are important to us. All external candidates will be interviewed over Zoom and we will not be conducting any face-to-face interviews in any of REA’s Australian offices – with no exceptions. The reasons for this are not only to protect the health and safety of our people, but also to assure candidates that there is no expectation from REA to meet face-to-face. A virtual interview will not adversely impact your application. If you have any questions or concerns, this can be discussed through the screening process.
We are always looking for superstar Customer Care Consultants to join our team. We are seeking expressions of interest from individuals who have a passion for customer centricity and have strong communication skills. If you are successful, you would:
An Australian start-up success story we’re quietly proud of.
From a garage in Melbourne to the global stage is an achievement we’re humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, Asia, India and North America.
Our purpose is to change the way the world experiences property. No matter where you’re at on your property journey, we’re here to help on every step – whether that’s buying, selling, renting or renovating. Some of our brands include realestate.com.au, realcommercial.com.au, spacely.com.au, and Flatmates.com.au.
What we’re doing…
With us, you’ll experience culture, learning and interesting & challenging work. The Customer Care team sits within our Customer Operations team, alongside our Credit & Collections team and our Customer Contracts team.
The Customer Care Consultant is the front-line customer service interface for REA Group’s Customers, Consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.
You will help us with a wide range of issues, from helping our users navigate our systems, to responding to phone, email and web chat-based enquiries. To do this we will need you to:
To be successful in the role, the core competencies you will bring and further develop are:
Going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathy
Resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needs
Demonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindset
Job Knowledge and Application
Acquiring and effectively applying knowledge of REA products, processes, systems and legal/regulatory requirements of the role.
In addition, we’d require the following:
But we don’t just look for someone based on their skills and expertise. It’s our connection, acceptance and genuine care for each other that makes REA a great place to work. That means you also need to be:
The REA experience…
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously. We offer:
If you like the sound of us, then we think you should submit your expression of interest today. Please note, candidates will only be contacted if successful. While we take a look at your application, we encourage you to get to know us a bit more through our various social channels.
Like a lot of companies, we have perps out there who like to ‘phish’ and have had a few recent instances of people pretending to be from REA and making offers of employment, on the condition that they transfer money for security checks.
Find out more about our business services teams who partner with teams across the globe to re-imagine what’s possible.
Our corporate headquarters in Melbourne is a bright open space, open to possibilities.