Your responsibilities & requirements
We are Signify, the new company name of Philips Lighting.
We’re the world leader in lighting for professionals, consumers and for the Internet of Things. Our passion for sustainability makes us one of the top 10 greenest companies in the world.
See #SignifyLife through the eyes of our employees!
Currently we have an opportunity for a Customer Order Manager to join our Order Management team. As part of Signify Pacific, this role will be dedicated to Australia, and will lead a team of talented and highly motivated professionals who work closely together to add value to the Signify businesses.
What you’ll be doing…
In this role you will ensure that you and your team contribute to a high level of external customer satisfaction, and excellent operational service. At the same time, you will work closely with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets.
Your key responsibilities will be:
Enable a high level of delivery reliability and customer satisfaction by providing direct sales support to customers including processing of sales orders, providing advice on product availability, product knowledge, pricing, order confirmation and delivery status.
Ensure effective and timely resolution of complaints and other general sales and product related enquiries.
Ensure policies and procedures are fully deployed and adhered to.
Responsible for order management processes and for leading a team of Customer Order Specialists.
Utilisation of e-Ordering improves efficiency of order management, reducing throughput times for order to delivery for the customer.
Provide support, training, and development opportunities for the team.
Drive continuous improvement and customer centricity.
Clearly deploy goals and objectives and provide feedback on Order Management performance.
What you’ll need…
Minimum 5 years hands on related experience.
Leadership experience and an ability to build high performance teams.
Solid understanding of order to cash cycle and related processes.
Working knowledge of Logistics (Warehousing & Distribution).
High degree of customer centricity.
Knowledge of Lighting products or similar industry/technical product related experience.
High level of written & oral communication skills.
Clear and engaging telephone manner.
Systems knowledge (SAP user experience and proficiency with Excel).
Speed and execution mindset.
Capability to deal with dissatisfied customers and verbal complaints, in a positive manner.
Accuracy and attention to detail.
Ability to solve problems and to manage priorities well.
Continuous improvement mindset including knowledge of Lean.
What you’ll get in return…
Extensive set of tools to drive your career, such as a personalised learning platform, free training and coaching
A competitive remuneration package based on experience
Opportunity to buy Signify products with discount
What we promise
We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team.