Australia Wide Personnel Group
negotiable / month
Working From Home – 20 hrs per week
Outstanding customer service/communication skills
To assist Aged Care and NDIS service providers to have excellent customer experiences.
Aims to improve the quality of life of individuals accessing aged care or disability services by efficiently and transparently managing financial transactions with an online service. They are a diverse and growing team, with a large customer base all over Australia and New Zealand.
About the role:
Will suit a friendly, customer-driven person with a task-orientated approach.
Fantastic English (as a first language) written and speaking
Experience and interest in customer service
Ability to use modern software – including email, excel, internet systems
Experience in improving customer experience processes and invoicing, desirable but not required
Key objectives at the outset will include:
The right candidate will be able to support colleagues and clients regarding the service provider onboarding and success processes.
The point of contact between the many hundreds of service providers using the system and the Capital Guardians team.
The person in this role will be available by phone and email to address service providers queries and will have the initiative to help solve those problems
terminology and systems of the NDIS and aged care (both residential and home care) by reviewing the websites and reviewing an overarching understanding of federal schemes.
operations of businesses interacting with each other and how they operate within the aged care and disability sectors
This role will focus on customer service as a priority:
Daily monitoring of the Dashboard will be required, spending approximately 1 hour per day to answer queries and assist in solving problems.
Daily monitoring of emails and phone calls from providers to assist with onboarding, linking to clients and invoicing queries.
Setting up invoice templates for new service providers
Providing assistance to colleagues (representatives) around Australia to help develop their capacity regarding onboarding providers and invoice set up.
Your patience, empathy, strong communication and computer skills along with the ability to priorise and work autonomously are essential qualities for the role. Commencing on a 20 hour week, flexibility to possibly extend hours in the future will be highly regarded.