Customer Service Administrator

  • Company:
    Australia Wide Personnel Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Customer Service
  • Working From Home – 20 hrs per week
  • pro rata. 
  • Outstanding customer service/communication skills
  • Training provided
  • Role Objective:
    To assist Aged Care and NDIS service providers to have excellent customer experiences. 

    The Company:
    Aims to improve the quality of life of individuals accessing aged care or disability services by efficiently and transparently managing financial transactions with an online service. They are a diverse and growing team, with a large customer base all over Australia and New Zealand. 

    About the role:
    Will suit a friendly, customer-driven person with a task-orientated approach. 

    Requirements:

  • Fantastic English (as a first language) written and speaking
  • Experience and interest in customer service
  • Ability to use modern software – including email, excel, internet systems
  • Experience in improving customer experience processes and invoicing, desirable but not required
  • Key objectives at the outset will include:

  • The right candidate will be able to support colleagues and clients regarding the service provider onboarding and success processes.
  • The point of contact between the many hundreds of service providers using the system and the Capital Guardians team.
  • The person in this role will be available by phone and email to address service providers queries and will have the initiative to help solve those problems
  • Training period:

  • terminology and systems of the NDIS and aged care (both residential and home care) by reviewing the websites and reviewing an overarching understanding of federal schemes.
  • operations of businesses interacting with each other and how they operate within the aged care and disability sectors
  • This role will focus on customer service as a priority:

  • Daily monitoring of the Dashboard will be required, spending approximately 1 hour per day to answer queries and assist in solving problems.
  • Daily monitoring of emails and phone calls from providers to assist with onboarding, linking to clients and invoicing queries.
  • Setting up invoice templates for new service providers
  • Providing assistance to colleagues (representatives) around Australia to help develop their capacity regarding onboarding providers and invoice set up.
  • Your patience, empathy, strong communication and computer skills along with the ability to priorise and work autonomously are essential qualities for the role. Commencing on a 20 hour week, flexibility to possibly extend hours in the future will be highly regarded.