Customer Service Assistant

  • Company:
    Government of Western Australia
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    2 days ago
  • Category:
    Customer Service

Customer Service Assistant Salary:  HSO Level G2 $59,534 – $63,919 p.a. pro rata Location:  Karratha Unit/Division:  Pilbara -> Executive Services Work Type:  Casual, Permanent – Part Time, Permanent – Full Time, Fixed Term – Part Time, Fixed Term – Full Time Position No:  Pool Ref 00400015 Closing Date:  2020-10-16 4:00 PM (YYYY-MM-DD) Attachments: 



This is a Recruitment Pool for Permanent Full Time, Permanent Part Time, Fixed Term Full Time, Fixed Term Part Time and Casual appointments, with the possibility of extension(s) and/or permanency.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.

WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.

WA Health is committed to growing the Aboriginal workforce as a part of WA Health’s Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. Aboriginal people are encouraged to apply.

Eligibility to Apply:  Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.

Other Conditions:  WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant’s integrity and past demonstration of ethical behaviour.

This vacancy is subject to a Western Australian Working With Children (WWC) Check. For further information please refer to the WWC website at:

Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 30/07/2021.

Position Profile: We are seeking to appoint suitably experienced and enthusiastic people to the position of Customer Service Assistant at Karratha Health Campus. As part of the clerical team, this position supports the administration functions of Karratha Health Campus.

Area Profile:  The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Employee Benefits:  In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

  • 9.5% employer contributed superannuation into a fund of your choice. For further information .
  • Access to generous salary packaging arrangements
  • Professional Development Opportunities and Study Leave/assistance
  • Flexible working arrangements
  • Flexible leave arrangements
  • Other professional and location based allowances
  • Selection Criteria:  Please see the attached Job Description Form.

    For Further Job Related Information:  We encourage you to contact Joanne Simpson on 08 9144 7777.

    If you experience difficulties while applying online, please contact Employment Services on 13 44 77 for immediate assistance during business hours.

    Application Instructions : Applicants are requested to apply online. 

    It is preferable for your referee to be a current supervisor or manager.

    Applicants are advised to write a statement addressing the selection criteria in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements.  These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

    Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.

    LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.

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