There’s never been a better time to be at AGL At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians. That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent – and we need yours too! Southern Phone Company (An AGL owned subsidiary) is one of the largest providers of fixed line, mobile and Internet communications services in regional Australia. With 18 years’ experience in providing our customers with world class customer service. Southern Phone Company is a regional success story, a business that is growing and looking for local talent to connect with our local customers, based in the heart of town. About the Role Join the team at Southern Phone Company Permanent part time roles – 24th September Start Community lives at the heart of who we are Our Customer Service team, based in Central Victoria and the South East Coast of NSW are vibrant, goal-orientated telco experts who consistently find innovative ways to connect our customers with Southern Phone’s products and services. The team is always evolving as we strive to meet and exceed our customers’ ever-changing needs and expectations. Working within the team as a Customer Service professional, you will ensure we deliver an outstanding service to our valued customers and put them at the forefront of everything we do. What you’ll be doing: Manage a variety of inbound customer enquiries with a focus on first call resolution and customer satisfaction Taking ownership of the customers experience, showing the right level of empathy and understanding of the customers’ needs, ensuring we deliver on our promise Continuously meet and exceed set KPI targets About You You are passionate about delivering new, innovative experiences for our customers while taking ownership on each call. You are a problem solver; who seeks out the best outcome for both the customer and business. You thrive in a structured driven environment to meet expectations. What you will bring to the table: Impressive listening skills that identify customer needs and provide appropriate solutions to customer enquiries Qualities such as empathy, caring and resilience A high level of written and verbal communication, with the ability to interpret and relay key points of information in an easy to follow manner Ability to work on multiple computer systems at once Availability to work on a casual basis on a rotational roster between 8.00am – 8.00pm Monday to Sunday What’s in it for you? Career Development – On the job training provided Work in a community focussed, local team Unbeatable Employee discounts on telco, electricity and gas Be on the forefront of new technologies and innovative products At AGL all employees are encouraged to be themselves and to bring their whole selves to work every day. We encourage applications from Aboriginal and/or Torres Strait Islander people, people living with disability, culturally and linguistically diverse people and people of the LGBTI+ community, including transgender, gender diverse, and intersex people. AGL has a commitment to maintain a diverse workforce, so welcomes the opportunity for applicants to share their lived experiences but recognises that some applicants may not wish to disclose, so that option is supported. Please note – unsolicited resumes from agencies will not be accepted by AGL.