customer service – expression of interest

  • Company:
    Randstad
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Customer Service

job description

About the role:

  • Handle inbound & outbound call services
  • Email inbox management
  • Identifying and escalating issues in a timely manner
  • Meeting KPIs for call volumes, & record keeping
  • Providing solutions and / or alternatives to customers
  • Your profile will demonstrate:

  • Experience working in a similar role
  • Local/State/Federal government experience is highly regarded
  • Ability to build rapport, trust and sound relationships quickly over the phone
  • Attention to detail and strong communication skills
  • Team player
  • Benefits to you:

  • Full time contract positions
  • Grow your career in the public sector
  • Full training provided
  • Large organisations with growth opportunities
  • If this sounds like an opportunity you would be interested in discussing further, please APPLY NOW.

    *Please note that successful applicants may be required to obtain a National Police Criminal Check and provide two viable reference checks.

    **Please note that this is an Expression of Interest only.

    ***Please note that due to the volume of applications, only successful applicants will be contacted.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    skills

    Customer Service, Government

    qualification

    no qualifications

    educational requirements

    Primary School/Junior High