Since 1998, International Hotel Services has been catering for the housekeeping needs of many hotels in the Hospitality industry.
Over the years our company has grown as a result of our outstanding reputation of caring for our employees and we are now looking for new team members to join us in Sydney for the following position:
Customer Service Manager
The successful applicant will have the following skills:
Customer service management and team-leading experience of 3 or more years
Experience in managing and result driven of direct sales team
Ability to train team members
Ability to take ownership and have an exceptional ability to handle conflict resolution
Be an innovative thinker who strives to provide outstanding customer service
Positive attitude and work ethic
Disciplined approach to project management
Have experience with servicing the not-for-profit sector
Key Responsibilities include:
Work directly with the sales team to constantly improve customer service standards, provision of in house and on-field training,
motivate, monitor and direct sales team management.
Devise and develop client relationship management, new business acquisition and maintain an existing customer base.
Promote and encourage an open line of communication for feedback to improve customer service of the sales chain.
Plan and develop, review, and enhance existing customer service standards, customer acquisition programs to elevate business
Focus on operational and strategic elements of customer service to achieve marketing objectives.
Proactively follow up on processes and procedures, effectively and accurately ensure service level and agreement are met.
Salary bracket 60K – 65K
Full time at 38 hours a week.
Please submit your CV and cover letter to International Hotel Services