Customer Service Manager

  • Company:
    International Hotel Services
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    12 hours ago
  • Category:
    Customer Service

Since 1998, International Hotel Services has been catering for the housekeeping needs of many hotels in the Hospitality industry.

Over the years our company has grown as a result of our outstanding reputation of caring for our employees and we are now looking for new team members to join us in Sydney for the following position:

Customer Service Manager

The successful applicant will have the following skills:

  • Customer service management and team-leading experience of 3 or more years

  • Experience in managing and result driven of direct sales team

  • Ability to train team members

  • Ability to take ownership and have an exceptional ability to handle conflict resolution

  • Be an innovative thinker who strives to provide outstanding customer service

  • Positive attitude and work ethic

  • Disciplined approach to project management

  • Have experience with servicing the not-for-profit sector

  •  Key Responsibilities include:

  •  Maximize clients’ expectations in delivering high customer service standards and develop procedures to achieve customer service
  • KPIs.

  • Work directly with the sales team to constantly improve customer service standards, provision of in house and on-field training,

  • motivate, monitor and direct sales team management.

  • Devise and develop client relationship management, new business acquisition and maintain an existing customer base.

  • Promote and encourage an open line of communication for feedback to improve customer service of the sales chain.

  • Plan and develop, review, and enhance existing customer service standards, customer acquisition programs to elevate business

  • performance.

  • Focus on operational and strategic elements of customer service to achieve marketing objectives.

  • Proactively follow up on processes and procedures, effectively and accurately ensure service level and agreement are met.

  •  Salary bracket 60K – 65K

    Full time at 38 hours a week.

    Please submit your CV and cover letter to International Hotel Services