Customer Service Representative

  • Company:
    Survitec Group
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service

Duties include but are not limited to:

Supporting the national marine sector and wider sales team when required
Providing outstanding customer service for inbound and outbound customer transactions
Generation of new leads and potential clients and efficient follow-up on all enquiries and quotations
Customer service and feedback in relation to Product and Service concerns, orders, technical information and warranty
Drive internal sales to contribute to the achievement of the national marine budget
Receive, qualify and complete all customer enquiries
Liaise with stores, warehouse staff and service staff to ensure that customer service remains the priority
Recording of all sales orders and picking requirements through internal records management
Reporting of Call Cycle in Salesforce
Weekly additions to Opportunity Pipeline in Salesforce
Weekly opportunity review and management in Salesforce
Account plan creation and implementation in Salesforce
Other duties as reasonably required

To be considered for this role you will possess:

Minimum 3 years’ experience in Customer Service in fast paced high volume environment.
Maintaining effective relationships with key people and team members, recognizing and resolving conflict;
Influencing skills, the ability to convince others as to the merit of an idea or proposal.
Demonstrated experience in prioritizing and effectively multi-tasking
A passion for excellent customer service
Ability to efficiently learn new products and services
Demonstrated experience in the delivery of assigned duties in a timely manner

Don’t miss out on this great opportunity by joining a global organisation, please apply now.