Customer Service Representative

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    1 day ago
  • Category:
    Customer Service

Sydney CBD Temporary AU$26 – AU$32

Bullet points

  • Competitive hourly rate

  • Opportunity to grow and progress

  • About Our Client

    Our client operates out of the Education sector and is located in the Sydney CBD and North Shore. They pride themselves on providing excellent customer service. They are seeking a dedicated Customer service Representative to join their team.

    Job Description

    Reporting directly to the Customer Service Manager, your duties will include:

  • Managing customer feedback and responses in a positive and sensitive manner;
  • Develop rapport with customers either over the phone, electronically or face to face;
  • Assist customers in education course enquiries and other services;
  • Being responsible for both inbound and outbound calls;
  • Follow up on communication with customers and problem solve;
  • Perform customer verification and communicate and coordinate with other internal departments; and
  • Set up new customer accounts and manage and maintain a database.
  • The Successful Applicant

    The successful candidate will possess:

  • A minimum of 1-year experience within a similar role within telecommunications;
  • Proficiency with MS Suite;
  • Present professionally and be prompt and punctual;
  • Be numerate, literate and well versed in English;
  • The ability to be self-motivated and work focused;
  • Be switched on, have a positive and can-do attitude; and
  • High attention to detail and accuracy.
  • What’s on Offer

  • Competitive hourly rate
  • Progressive opportunities
  • Opportunity to work close to public transport