Customer Service Representative

  • Company:
    YETI Coolers
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Customer Service

PAGE-BREAKPAGE-BREAKPAGE-BREAKPAGE-BREAKPAGE-BREAKPAGE-BREAKAt YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We areBUILT FOR THE WILD™.PAGE-BREAKPAGE-BREAKThe Customer Service Representative will provide support to the Australia team in a variety of capacities including but not limited to; customer support to our online customers and retail partners, provide administrated and office support, and process wholesale and purchase orders for our dealers. This is a highly cross functional support position which will work closely with Finance, Operations, Sales, and Marketing and be a support system as we grow the brand in Australia and New Zealand.PAGE-BREAKPAGE-BREAKWhile wearing the customer servicehat, you’ll provide consumers and retail dealers a custom-tailored experience via telephone and email. You’ll answer questions about which YETI works best for specific adventures and how to appropriately accessorize a YETI.PAGE-BREAKPAGE-BREAKYou are someone with superior organizational skills that allow you to stay on top of multiple projects at the same time and have the ability toswitch direction at the drop of a hat. You are the consummate team player. There is no task or project too big or too small for you – you attack them all with passion, creativity, a positive outlookand serious attention to detail. PAGE-BREAKPAGE-BREAKResponsibilities:PAGE-BREAKPAGE-BREAKPAGE-BREAKPatiently listen to callers and confirm the purpose of the callPAGE-BREAKPAGE-BREAKIn a polite and articulate manner, provide callers with helpful informationPAGE-BREAKPAGE-BREAKProcess wholesale and purchase orders for our dealers and retailersPAGE-BREAKPAGE-BREAKProvide thorough and timely follow up to customers when issues cannot be solved during the initial callPAGE-BREAKPAGE-BREAKHandle a variety of inquiries, including but not limited to:PAGE-BREAKPAGE-BREAKPAGE-BREAKInventory availabilityPAGE-BREAKPAGE-BREAKTaking product ordersPAGE-BREAKPAGE-BREAKExplaining product features and attributesPAGE-BREAKPAGE-BREAKEducating customers on best practices to maximize ice retentionPAGE-BREAKPAGE-BREAKTroubleshooting product performance issues with customers to minimize returns of first-quality productsPAGE-BREAKPAGE-BREAKAssisting customers with the appropriate cooler selection for their needs &warranty return process when requiredPAGE-BREAKPAGE-BREAKPAGE-BREAKDeliver an exceptional experience every time to every YETI consumer who reaches out to usPAGE-BREAKPAGE-BREAKPromptly respond to customer inquiries & connect with callers in a warm and upbeat mannerPAGE-BREAKPAGE-BREAKPerform cursory evaluation of new dealer inquiries and communicate questions or next steps back to the prospective dealer as well as YETI’s New Account RepPAGE-BREAKPAGE-BREAKTroubleshoot product performance issues with customers to minimize returns of first-quality productsPAGE-BREAKPAGE-BREAKGuide customers to the best resources to resolve any issuesPAGE-BREAKPAGE-BREAKEffectively communicate with customers when inventory constraints and/or quality issues impact timely fulfillment of ordersPAGE-BREAKPAGE-BREAKPAGE-BREAKQualifications and Attributes:PAGE-BREAKPAGE-BREAKPAGE-BREAKHigh School Certificate requiredPAGE-BREAKPAGE-BREAK2+ years of experience in customer service or sales related positionPAGE-BREAKPAGE-BREAKRetail or wholesales experience is preferredPAGE-BREAKPAGE-BREAKStrong interpersonal and influencing skillsPAGE-BREAKPAGE-BREAKAbility to prioritise and develop processes to do work efficiently and effectivelyPAGE-BREAKPAGE-BREAKStrong written and verbal communication skillsPAGE-BREAKPAGE-BREAKProven experience working in a fast pacedhigh volume environmentPAGE-BREAKPAGE-BREAKProficient with basic computer skills – Excel, Word, web browsersPAGE-BREAKPAGE-BREAKPAGE-BREAKYETI is proud to be an Equal Opportunity Employer.PAGE-BREAKPAGE-BREAK#LI-EV1PAGE-BREAKPAGE-BREAKPAGE-BREAKPAGE-BREAKPAGE-BREAKPAGE-BREAKPAGE-BREAK