We’re an online-based gift hamper company, normally based in Fitzroy with our office in Maidstone, but now all office-staff are working from home! We’re a super social team and are still all chatting constantly and hosting after-work drinks via Zoom to give us that co-worker fix.
We’re looking for a few experienced Customer Service reps to join us around the busy Mother’s Day period. This is initially a temporary role (roughly 3 weeks) but there is the potential to increase the term. We also hire for the busy September-December period.
We’re looking for someone who:
-Has at least 1 year’s experience in a busy contact centre
-Is a fast learner, as you’ll be being trained remotely on multiple systems
-Has an excellent phone manner
-Has fantastic soft skills and can deal with escalations appropriately
-Can multitask effectively without dropping high standards
-Attention to detail
-Proficient with Word and Excel
You will also need to have a decent laptop/PC and phone with good signal, headphones with microphone make it easier but are not essential
We’re hoping for an immediate start and the role will run for a minimum of 3 weeks.
Interviews will be held via phone call and zoom.