We are hiring!
If you have amazing customer service and call centre experience, this is the job for you!
About the Role
We have multiple, ongoing opportunities available in our National Administration Centre in Adelaide CBD. The roles are to assist in the delivery of Australian Government employment services for Workskil Australia.
Customer Service Team
You will support inbound and outbound calls with no sales required. The role supports a diverse range of customers across Australia who require support with Centrelink and employment service requirements. You will complete administration tasks to support our 70 sites nationally whilst offering exceptional customer service to all customers internally and externally.
You may be required to work a roster between the hours of 8am – 7:30pm Monday to Friday.
To be successful in either role you will be able to:
Workskil Australia is a national not-for-profit and charitable organisation, with over 35 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.
We work hard every day to:
Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.
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A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.
About your Application
For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Please also note that a psychometric assessment is part of the application process, so please allow yourself approximately 15 minutes to complete your application. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia click here https://www.workskil.com.au/about-us/work-with-us/
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
Workskil Australia is an inclusive, equal opportunity employer. We particularly welcome applicants who identify as Indigenous, from culturally and linguistically diverse backgrounds or have a disability.
No Recruitment Agencies Please