Customer Success Manager

  • Company:
    KPMG Australia
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    10 hours ago
  • Category:
    Customer Service

Apply now Job no: 509807
Work type: Permanent Full Time
Location: Sydney
Division: Innovation, Solutions & Ventures

Customer Success Manager

  • Immerse yourself in our inclusive, diverse and supportive culture
  • Choose the way you want to work by embracing our flexible work arrangements
  • Make a real difference in your community through our social and environmental programs

KPMG Australia is part of a global network providing extensive services across a wide range of industries and sectors. Our people collaborate, share their expertise and create innovation as we partner with clients to solve complex challenges, empower change, drive disruption and growth. We look for talented people with the potential to make an extraordinary difference for our clients, our firm and our communities.

KPMG’s Innovation, Solutions & Ventures portfolio ideate, incubate, coordinate and scale new tech-enabled solutions and emerging technology capabilities. The team combines a diverse skillset across data, intelligent automation, emerging technology, product management and innovation to deliver unique solutions to our clients.

Our culture is characterised by a start-up mentality combined with professional entrepreneurship. Our team is made up of passionate people who want to deliver value to clients in a new context, in which we connect in-depth specialist knowledge with the latest technological possibilities. We are looking for people who want to take on this challenge with us and are ready to contribute to the growth of the firm.

Delivered by one of the KPMG’s Ventures, KPMG Origins is a blockchain-based track-and-trace solutions empowering global trade partners to share data and create economic communities. You can find out more at https://kpmg.com/au/origins

As the primary point of contact and engagement with KPMG Origins customers, the Customer Success Manager will develop a deep understanding of a customer’s requirements, the value generation of the solution and their motivators. A successful Customer Success Manager will be able to seamlessly convert customer engagement into data-driven onboarding, retention and sales support strategies. The role will be involved in all aspects of business development, account management, onboarding, support and educating customers about our KPMG Origins Product.

Responsibilities:

As a Customer success manager you will be responsible for:

  • Driving customer retention and growth among our most valuable customers by understanding their business needs and helping them succeed throughout the whole of Customer lifecycle
  • Optimising and growing the On boarding and Customer Success Capability
  • Representing the voice of the customer to inform our sales process and product roadmap
  • Leading and executing upon the KPMG Origins on boarding program, including subsequent Customer Education and Training activities to create a unique and delightful experience for KPMG Origins Customers
  • Leading the development and operation of the KPMG Origins support processes
  • Acting as the primary point of contact for KPMG Origins Customer queries
  • Working closely with the Sales and Product teams to enable data-driven Customer outreach

Playing a key role as part of the team in delivering Customer Projects

How are you Extraordinary?

At KPMG, we believe diversity of thought, background and unique experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities.

To be considered for this opportunity, your qualifications, skills & experience should include minimum experience in the following:

  • 3+ years of experience in Consulting, Customer Success, Account Management or another client facing role
  • Experience working with cross-functional teams
  • Bachelor’s degree in a relevant field or relevant experience

The ideal candidate will also have –

  • Exceptional verbal and written communication skills
  • A proven ability to work autonomously, dealing with conflicting priorities and monitoring own workload in a timely and effective manner
  • Experience being a team player with excellent collaboration skills
  • Sector (like agri, construction, healthcare, financial services) specific client engagement expertise and subject matter exposure

The KPMG Difference

Our people are focused on creating a diverse and dynamic environment that embraces and values differences. We value the variety of unique experiences, qualities and characteristics our people possess and we share and learn from each other.

We are proud to be consistently recognised as an employer of choice for women, and for our achievements in LGBT+ workplace inclusion.

Our commitment to ‘Flexibility’ allows our people to manage the changing demands of work, personal or family life. Explore the links below to hear our people share their experience @ KPMG:

Make KPMG the clear choice for your career and be Extraordinary!

Advertised: 03 Sep 2020 AUS Eastern Standard Time
Applications close:

Update your details, view your application and progress >> Login