Customer Support Coordinator

  • Company:
    New South Wales
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    19 hours ago
  • Category:
    Customer Service

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. We have a proud history of building quality homes for Australians since 1976.

This is a highly rewarding and challenging role working within the busy Greenfields – Customer Support team. Manage the customer’s experience from deposit to ACC, by driving the job through the production processes, establishing and maintaining meaningful and relevant proactive communication, problem solving and acting as the conduit for information to pass between the customer and Metricon.

Due to an influx of work, we need you to be part of a rapidly growing and dynamic department which will utilise your Customer Service expertise! Reporting to the Operations Manager, your responsibilities will include:

  • Effectively manage customer expectations by communicating with current Metricon owners/occupiers to ensure they are thoroughly and consistently aware on the status of their home during the pre-construction process;
  • Deliver exceptional customer service, build and maintain customer relationships;
  • Maintain a high degree of accuracy recording customer project details;
  • Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation;
  • Exceed customer expectations by responding to and following up on customer enquiries within nominated timeframes;
  • Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients;
  • Assist with all Customer Support related tasks;
  • Maintain professional internal and external relationships; and
  • Projects as nominated by Team Leader.
  • Metricon will offer you:

  • A competitive salary;
  • Generous housing discounts on our award winning homes along with further benefits and rewards through our supply partners;
  • Open and honesty communication with genuine career advancement and professional development opportunities: and
  • A supportive workplace culture where great work is recognised and rewarded.
  • The successful candidate will have:

  • Experience within the construction industry or having built your own home would be an advantage;
  • Extensive experience within a Customer Service or Administrative capacity;
  • Experience working in a time critical working environment;
  • A positive attitude and team player disposition;
  • Ability to establish strong networks with internal and external stakeholders;
  • Highly developed interpersonal communication skills; and
  • Intermediate skill level using Microsoft Office, experience in using database systems is an added advantage.
  • This role requires a national police check to be undertaken.