Customer Support Specialist (Medical Devices) – NSW or VIC

  • Company:
    Zimmer Biomet
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:
    Customer Service

  • Phone-based customer service opportunity
  • Award winning global medical device company
  • Close knit and supportive team environment
  • Attractive Base + 10.5% Super + Bonus + Parking

About the Opportunity

Reporting to the Customer Service & Operations Team Leader, your key focus is to build positive working relationships and provide excellent service to our busy customer base in public and private hospitals. With your help, the correct medical kits and equipment will be dispatched to the right place at the right time, so as to ensure successful outcomes for patients. Your day-to-day responsibilities include:

  • Building checklists that match customer requirements
  • Sourcing daily Loan Set bookings 
  • Confirming, monitoring and following up on all bookings
  • Processing orders, invoicing and entering bookings on SAP
  • Tracking and replenishing inventory
  • Supporting and promoting developments of new processes

About You

  • Previous experience in medical devices is preferred
  • Experienced working with high numbers of SKUs in a technical environment
  • Knowledge of the supply chain & logistics and SAP experience a distinct advantage
  • Strong technical mind for problem solving and good attention to detail
  • Good work ethic and superior communication skills

About Us

Voted Best Med Tech Company of 2019 by MD+DI publication; Zimmer Biomet is a global leader in musculoskeletal healthcare; we design, manufacture & market orthopaedic reconstructive products; Sports Medicine, Biologics, Extremities & Trauma; Spine, CMF & Thoracic, Dental Implants and related Surgical Products. Our mission is to alleviate pain and improve the quality of life for people around the world. Every 9 seconds, 24 hours a day, 7 days per week, patients receive an implant from us. Together with healthcare professionals, we help millions of people live better lives.


This position is open to applicants eligible to live & work in Australia only.


Click “Apply” and include a current CV to make a formal application. For more information about the role, please contact Jonathan Gertler on 0406 423 734.