D365 CRM Functional Consultant – Open to part-time applicants

  • Company:
    Avanade Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 weeks ago
  • Category:

As a CRM Functional Consultant, you utilise your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement (CE) and Power Platform based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE and Power Platform solutions on complex projects in medium to large enterprises. You are also seen as an expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events. Key Role Responsibilities: Day-to-day you will: * Contribute across all phases of Avanade projects (, Analyse, Design, Build and Test) * Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions * Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues * Design and Configure Dynamics 365 CE Solutions * Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery * Assist in sales activities and planning as required * Travel as needed. You will be required to travel based on Project requirements. Key Role Skill & Capability Requirements: You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation. Your technical skills include: * Understanding of common Industry standard business practices supported by Dynamics 365 CE. * Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service. * Excellent understanding of Dynamics 365 Accelerators and ISV solutions including Healthcare, Financial Services and Not for Profit. * Experience in implementing Marketing Automation, Sales, Customer Service, Connected Field Services and / or Project Services Automation and xRM solutions. * Experience in a Software as a Service (SaaS) environment * A solid understanding of Relational Database concepts. * Experience working in both Agile and Waterfall delivery models. Your non-technical skills include: * Human Centred Design * Client management skills and the ability to work with customers to develop and manage an action plan. * Consulting experience working with external clients. * Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training. * Experience working with global/offshore teams on CRM technology implementation and maintenance projects. * Excellent interpersonal, presentation and communication skills * Bachelor’s degree in business systems or related field * MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps Indigenous Australians Policy Statement Avanade Australia acknowledges Aboriginal and Torres Strait Islander people as the traditional custodians of Australia. In seeking to take forward a reconciliation process, Avanade Australia commits itself to playing its part in promoting the rights of Indigenous Australians to equitable participation in the workplace. Avanade Australia will continue to develop a supportive organisational culture that values and respects Indigenous culture and accommodates cultural differences. A diverse and inclusive business provides us the best opportunity to put our people first and keep our clients at the centre of everything we do.
Employment TransparencyAvanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status. The EEO is the Law poster is available here and poster supplement is available here The Pay Transparency Policy is available here Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at [email protected](206) 239-5610 and let us know the nature of your request and your contact information. By using this site, you agree that we can place Cookies on your device. See our Job Applicant Data Privacy Statement and Cookies statement.