Deployment Engineer

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 hours ago
  • Category:

Description FINEOS Australia is part of a global market leader in core insurance technology for Disability, Life, Accident and Health.We help our customers care for the people they serve through the delivery of superior insurance technology. Our Mission is to be the ‘global market leader of group and individual insurance technology on a single software platform’.FINEOS people are customer-centric, team players and high achievers. Our environment is built on trust and collaboration, where we challenge positively, innovate and collaborate to deliver great results.FINEOS Australia are now looking to hire in Melbourne and have an exciting opportunity for an experienced Deployment Engineer.About the role: The Operations function is concerned with all aspects of service delivery management of the FINEOS Cloud for our customers’ pre-production and production environments. This includes up time, deployment, administration, and technology selection. We have an opening for a deployment infrastructure engineer within the Cloud Operations team reporting to the regional head of Cloud Operations. The successful candidate will be part of a global team responsible for the integrity of the FINEOS Cloud stack in our customer facing datacentres and responding to our fast-paced environment. Key characteristics we are looking for; strong troubleshooting skills, AWS technical knowledge and excellent communication skills. Responsibilities will range from build, deploy, operate and maintain large scale multi-system SaaS environments. This role involves occasional out-of-hours and weekend work. Participation with the on-call rotations may be required. In addition to the above, the candidate for this role in APAC will be responsible for building out the FINEOS Cloud deployment function in this Region, with a specific focus on team leading, mentoring and onboarding of subsequent additional team members (as the Cloud Operations footprint is expanded in the APAC region). Job Description/responsibilities The Deployment Engineer will be responsible for the oversight and management of FINEOS’ Customer facing applications, infrastructure, and network. Team lead, onboarding and mentoring responsibilities for Cloud Operations deployment team members in region.Performing regular maintenance requests in the environments as part of continuous delivery of new functionality and services. Installing updates and patches as needed to ensure the health and integrity of our infrastructure and systems (environments). Provisioning new environments on AWS infrastructure for existing and new Customers. Recommend and implement changes to the Customer environment that upgrade the FINEOS Cloud platform.Enforcing the appropriate security compliance in Customer environments as agreed with the FINEOS Information Security Council. Collaborating with the global support team to resolve complex customer issues that span application, network, and cloud infrastructure. Monitoring the effect of changes and responding to alerts; including investigating for root cause. Contribute to our team knowledge base Work directly with customers, operations and engineering to research, troubleshoot, and resolve performance issues in a timely manner. Clearly and succinctly document communications with customers within our case management system. Ensure customer satisfaction through outstanding customer service and high quality technical responses. Effectively prioritize and escalate customer issues as required. Provide input on automation, and a systematic approach to configuration, deployment and infrastructure maintenance and recovery as well as continuing to improve the performance and reliability of the network and the overall service. Oversee operational activities within all aspects of AWS, to include VPCs, EC2 instances, RDS, volume snapshots and other key technologies Provide input into long-range infrastructure and networking requirements with a focus on meeting demands of a rapidly growing and scaling global service. Work closely with internal FINEOS teams on new features and their impact on the network and infrastructure. Work as part of a global team to provide 24×7 coverage. Familiarity with core concepts of security incident response, e.g., the typical phases of response, vulnerabilities vs threats vs actors, Indicators of Compromise (IoCs), etc. Strong technical understanding of the information security threat landscape (attack vectors and tools, best practices for securing systems and networks, etc.). Experience investigating security issues and / or performance and / or complex operational issues on AWS and Linux using/ analysing system, application logs or network traffic tools where appropriateExperience with Incident Management processes and service restorationSkills and requirements Ability to own and drive Customer related issues to resolution working with the Customers technical teams. Proven ability to lead, onboard and mentor other engineers within your team. Excellent communication and analytical skills for incident and problem management as well as stakeholder management (FINEOS Engineers, DevOps and Customer) Work well in a distributed, fast paced and dynamic team environment. Detail-oriented approach particularly in terms of documentation and procedures Strong commitment to great customer service 8+ years of experience providing system support in a technical environment working with FINEOS customers, with special focus in FINEOS products system performance and stability (Software as a Service companies preferred). Proven technical background in web applications and applications system performance Strong planning, scheduling, and organization skills. Possess excellent verbal and written communication skills. Able to absorb new technologies and features quickly. Strong analytical, problem solving skills Familiarity & Understanding of AWS public and private cloud architecture Strong knowledge of networking fundamentals, and common Internet protocols, in-depth knowledge of the TCP/IP Stack DNS, SMTP and ability to troubleshoot issues. At least three years’ equivalent work experience in a software delivery lifecycle and production deployment team Experience with SysOps activities managing relational databases Ability to automate repeatable tasks via scripting using tools such as Ansible, Bash, and PowerShell Familiarity & Understanding of Unix/Linux operating systems and command line with ability to administer common Unix services (HTTPD, DNS, DHCP, SMTP, LDAP) Qualifications Sc. / M.Sc. Computer Science / Information Systems / IT Operations Management Preferred QualificationsAWS Certified Solution Architect, SysOps Administrator, OR AWS Certified Engineer – DevOps Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA)Linux+ (CompTIA)GIAC: GICSP / GCIP / GRID