Digital UX Analyst

  • Company:
    TransGrid
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    4 days ago
  • Category:
    IT
  • Exciting opportunity to work as part of a high performing team 
  • Based at Sydney – Eastern Creek
  • 6 month Fixed Term position – with a view to permanent
  • Starting Annual Base Salary is $88,590 + 15% superannuation
  • Who we are

    At TransGrid, our work improves the lives of millions – from lighting up sports fields, schools and homes, to powering the wheels of commerce and everything else in between. Now it’s your turn to make it happen. 

    TransGrid offer fulfilling careers for driven people who can help ensure that our business and the essential services we provide to consumers, the community and key stakeholders are continually improving. With us you will thrive in a collaborative environment where new ideas and knowledge sharing are encouraged, and where you’ll be supported through opportunities to develop and achieve your full potential.

    This is an exciting time in the energy industry with the transition to renewable energy. Recent government policy documents outline plans to facilitate increasing transmission interconnection between states and development of renewable energy zones.

    The Opportunity

    This is an exciting opportunity for a Digital UX Analyst to join the Information and Technology team in Sydney – Eastern Creek. Reporting to the IT Domain Manager (Technology) you will lead and facilitate innovative methods of delivery in the pursuit of improved user experiences and business outcomes through technology at TransGrid. This role requires taking a holistic approach towards managing the evolution of the culture, reputation and strategy of TransGrid IT. You will align key activities with the strategic vision of excellent user experience and provide guideance and governance in driving this outcome throughout the TransGrid technology landscape.

    As the Digital UX Analyst you will:

  • Lead and create end-to-end user experience journeys for TransGrid employees and internal customers to ensure the best achievable outcomes from their use of technology.
  • Be responsible for leading hands-on project work, creating and ensuring consistency and cohesiveness across the end-to-end Digital Customer Journey in the newly created IT Operating Model.
  • Be responsible for all activities across all phases of the Design Thinking and Human Centred Design process – inspiration, ideation, and implementation. be part of and work closely with the wider IT team, Business stakeholders, as well as Product and Technology Delivery teams (internal and external), to shape digital initiatives leading up and entering the agile delivery.
  • Influence and facilitate delivery of business needs and technology modernisation.
  • Develop both compelling empathy based arguments and journey maps that inspire the build an implementation of rich interactive experiences for employees with technology
  • Skills & Experience

    What we expect from you:

  • Tertiary qualifications in IT, Business or equivalent professional experience
  • Relevant Design Thinking and/or Human Centered Design qualifications
  • 2-5 years of Corporate expertise
  • Significant experience as a facilitator of Design Thinking and Human Centered Design 
  • Agile and out of the box thinking
  • Passion for user centric solutions
  • Creativity and problem solving
  • Good communications and change management skills
  • Knowledge of non-functional aspects of IT Architecture (Performance, Resilience, Availability, Security etc.)
  • Strong problem solving ability, analytical skills, accuracy and attention to detail
  • Excellent communication skills and the ability to communicate effectively with a wide range of people
  • Highly competent in working autonomously
  • Highly capable in leading a chapter based design community in a domain aligned operating model
  • Thrives in being creative and using constraints as an enabler for innovative outcomes
  • Recognition & Reward

    What you can expect from us:

  • Structured leadership and development programs
  • Flexible work arrangements available
  • 14 weeks Parental Leave (includes adoption)
  • 2 weeks Other Parent Leave
  • Annual picnic day (additional day off)
  • Salary sacrifice options for superannuation and motor vehicles (subject to ATO requirements)
  • Moving leave
  • Emergency/disaster leave
  • In return for your hard work we have numerous benefits and initiatives to support you personally and professionally including but not limited to private health insurance discount, motor vehicle lease plan, career development support, study assistance program and workplace flexibility.