Join a highly experienced and dynamic leadership group
Create a launching platform for your own career goals, as well as your teams’.
Flexible work opportunities including Work From Home
About the Company
Gallagher Bassett (GB) is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
At GB, we have a proven track record of building strong partnerships, helping our clients to improve return to work performance and helping injured workers to return to work and to life.
About the position
As an Eligibility Team Manager, you will lead one of GB’s largest claims teams and support the crucial function of Eligibility in our Worker’s Compensation division. You will use your strong client engagement and relationship building skills to foster strong rapport with clients and guide them through the Initial liability process for their Injured Workers. You will also have a focus on ensuring the delivery of a professional and customer-focused claim’s management service, while developing staff and implementing quality initiatives.
This is a full time and permanent position, working alongside GB’s Worker’s Compensation team based in the heart of Melbourne’s CBD.
Engaging and build a strong relationship with portfolio of corporate clients in a proactive manner to create solid platforms for discussion and understanding pertinent to initial liability decisions being made by your team of Eligibility experts
Managing your team’s daily workflow in order to achieve an effective team output and to maintain client service standards
Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
Engaging and build a strong relationship with portfolio of corporate clients in a proactive manner to discuss clams strategies and address areas of concern
Working with Branch Managers to identify staff’s skills and knowledge gaps and assist with the up-skilling of your team, and engaging staff to meet their own personal performance measures and goals
Working alongside your Branch Manager to develop and cultivating team morale, and an achievement and service orientated culture; ensuring a dedicated and team based approach to the determination of claims
Identifying any areas for improvement in claims determination service provision, and implementing strategies and processes to ensure GB’s services meet business and WorkSafe requirements
Recruitment of staff and conducting performance counselling
Facilitating effective team meetings and project activities
Skills and Experience
Experience within a People Manager role. Outstanding leadership skills, and experience in coaching and mentoring staff is essential to your success
Previous experience within a client services or account management position is ideal, however not essential
Knowledge of industry performance measures
Excellent interpersonal skills with all levels of staff and external parties
Conflict resolution skills
Excellent time management skills
Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field will be held in high esteem
Staff benefits program with a wide range of discounts on offer
Flexible work hours and Work from Home
Staff referral incentive bonus
Opportunities for ongoing education and development
Service recognition awards to recognise your input to the organisation
Employee assistance program for yourself and your immediate family members
The opportunity to work for a company that gives back to the community through our Gentle Bear program