Eligibility Team Manager

  • Company:
    Gallagher Affinity
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    4 days ago
  • Category:
  •   Join a highly experienced and dynamic leadership group
  • Create a launching platform for your own career goals, as well as your teams’.
  • Flexible work opportunities including Work From Home
  • About the Company

    Gallagher Bassett (GB) is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

    At GB, we have a proven track record of building strong partnerships, helping our clients to improve return to work performance and helping injured workers to return to work and to life.

    About the position

    As an Eligibility Team Manager, you will lead one of GB’s largest claims teams and support the crucial function of Eligibility in our Worker’s Compensation division. You will use your strong client engagement and relationship building skills to foster strong rapport with clients and guide them through the Initial liability process for their Injured Workers. You will also have a focus on ensuring the delivery of a professional and customer-focused claim’s management service, while developing staff and implementing quality initiatives.

    This is a full time and permanent position, working alongside GB’s Worker’s Compensation team based in the heart of Melbourne’s CBD.


  • Engaging and build a strong relationship with portfolio of corporate clients in a proactive manner to create solid platforms for discussion and understanding pertinent to initial liability decisions being made by your team of Eligibility experts
  • Managing your team’s daily workflow in order to achieve an effective team output and to maintain client service standards
  • Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues
  • Engaging and build a strong relationship with portfolio of corporate clients in a proactive manner to discuss clams strategies and address areas of concern
  • Working with Branch Managers to identify staff’s skills and knowledge gaps and assist with the up-skilling of your team, and engaging staff to meet their own personal performance measures and goals
  • Working alongside your Branch Manager to develop and cultivating team morale, and an achievement and service orientated culture; ensuring a dedicated and team based approach to the determination of claims
  • Identifying any areas for improvement in claims determination service provision, and implementing strategies and processes to ensure GB’s services meet business and WorkSafe requirements
  • Recruitment of staff and conducting performance counselling
  • Facilitating effective team meetings and project activities
  • Skills and Experience

  • Experience within a People Manager role. Outstanding leadership skills, and experience in coaching and mentoring staff is essential to your success
  • Previous experience within a client services or account management position is ideal, however not essential
  • Knowledge of industry performance measures
  • Excellent interpersonal skills with all levels of staff and external parties
  • Conflict resolution skills
  • Excellent time management skills
  • Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field will be held in high esteem
  • Benefits

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours and Work from Home
  • Staff referral incentive bonus
  • Opportunities for ongoing education and development
  • Service recognition awards to recognise your input to the organisation
  • Employee assistance program for yourself and your immediate family members
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program