Employment Consultant (Full Time)

  • Company:
    Workskil Australia
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Consulting

About the Role

Bring your genuine passion for helping those in need into a role that will allow you to work with customers and assist them in finding sustainable employment opportunities.

As an Employment Consultant you will be responsible for managing a caseload of customers, some with significant vocational and non-vocational barriers, with a view to improving their capacity to work. Having the ability to build and maintain effective relationships with your customers is paramount so that you assist them to address barriers to employment. Your work first approach will have a strong focus on referring your customers to jobs and into sustainable and ongoing employment. You will also be expected to meet individual targets and contribute to a positive site team culture where integrity, competence and honesty are highly valued.

Due to COVID-19, Workskil Australia has made some adjustments to how the business operates and how we deliver our services. This means that a majority of customer appointments and employer contacts are being conducted over the phone in the short term!

About You

To be successful in the role you will be able to:

  • Demonstrate a passion and drive for helping people find employment;
  • Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
  • Demonstrate the ability to undertake challenging conversations with customers to help progress them towards employment;
  • Prove your ability to assess, match and refer customers to appropriate job opportunities and take a proactive approach to advocate directly to employers for ongoing business development opportunities;
  • Prove your ability to achieve individual targets and work to clearly defined KPIs;
  • Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
  • Demonstrate attention to detail and a demonstrated ability to work under pressure; and
  • Demonstrate previous experience in the employment services, service based or call centre industry or similar.
  • You will also be required to:

  • Have the ability to type 30 words per minute; and
  • Have an understanding or be willing to learn the local labour market and needs of employers.
  • About Us

    Workskil Australia is a national not-for-profit and charitable organisation, with over 35 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

    We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

    We work hard every day to:

  • Work with our Customers to secure great long-term job opportunities.
  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community.
  • Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

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    Workskil Australia

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    Remuneration

    A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

    About your Application

    For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Please also note that a psychometric assessment is part of the application process, so please allow yourself approximately 15 minutes to complete your application. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/

    We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

    Workskil Australia is an inclusive, equal opportunity employer. We particularly welcome applicants who identify as Indigenous, from culturally and linguistically diverse backgrounds or have a disability.

    No Recruitment Agencies Please