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NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.
An excellent opportunity has arisen for an End User Computing (EUC) desktop engineer to provide a high level of technical desktop support to customersbased in Adelaide
In this key customer help desk role, you will support an EUC technical ‘stack’ covering desktop services (break/fix), peripheral devices and mobile devices. Travel may be required across different sites.
Reporting to the EUC Team Leader, you will have the following key responsibilities:
+ Perform requests for installation and re-location of End User Computing hardware such as desktops, laptops, terminals
+ Provide remote desktop services and higher level technical; and troubleshooting;
+ Perform hardware Asset tracking
+ Provide desktop break/fix in the ICT Environment for customers in the Adelaide region including for Desktop and laptop computers; Monitors, keyboards, mice and cables; Terminals, KVMs and cables; Peripheral devices; Desktop and network printers and MFDs; Mobile phones and Mobility devices; and Operating System and applications;
+ Prioritise workload to assist seniors with P1 and P2 incidents, provide updates and manage tickets to resolution;
+ Provide a high level of technical/engineering support to customers in relation to all relevant EUC systems;
+ Investigate and resolve reported system and application type faults using remote diagnostic tools and standard engineering analytical techniques.;
+ Act as an interface between the client and vendors regarding med\high level technical issues;
+ Provide guidelines for client training in the use and maintenance of EUC systems and facilities;
+ Use troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements
Skills & Experience
To be successful in the role, you will be a technical desktop support professional with strong communication and stakeholder management skills. You will be a team player with a commitment to learning and continuous improvement.
Additionally, you will have the following:
+ Minimum of 1 year experience within an EUC role,
+ Experience across Windows Server, AD, Exchange, MDM
+ Experience working within a large multi-site organisation and multi-team environment
+ Provide leadership and guidance to other ICT support team/s
+ Experience and ability to work effectively with industry partners and third party ICT suppliers;
+ 2 + years in a multi-level support environment
+ Engineers to be cross functional with the EUC stack with broad skillset across multiple technical platforms and systems
+ Experience working with Contract, SLA’s and OLA’s
+ Experience with Antivirus and Security
+ Appliance and Networking advanced knowledge
You must be an Australian Citizen with the ability to obtain Baseline Security Clearance.
Come work with us:
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.
Become part of OneNEC.Apply online now!
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.